Inspiring

Answered

Adobe Express 'Add Audio bug'

Forum|Forum|1 year ago
October 31, 2024
5 replies
1270 views

Found a bug in Adobe Express:
Windows 10 | Browser - Chrome (upto date)
Making a IG reel, mainly still images and animated text. Wanted to add audio, clicked the add audio in the timeline at the bottom. All I get is animate all. No audio options? 🤷‍♀️🙄

And when I click the 'Media' option in the tool bar, the same thing happens. Animate all is the only option I get. No Adobe Stock images, videos or audio options

Desktop Web

Correct answer Nix5tar404

Hi, To answer your first question, correct when I clicked on the Grey bar at the bottom that says 'Add Audio' the animate all side panel comes up not the audio panel. This was the same with clicking on Media - only the Animate all panel would show when I clicked it.

I needed to get that project over to the SM team, it's done now (completed it in AF). But I have opened another project and tried again, and it seems to be working, so who knows what happened. Good to know about that trick tho. I'll keep that in mind next time something unexpected happens.

Thanks

J

joy_8282

Participating Frequently

Adobe Express has a bug where the Add Audio feature does not work properly files may not upload or play. Update the app or try a different browser/device as a workaround.

Amitej S

Community Manager

Hi @joy_8282, thanks for sharing this! Can you let us know if this happens every time you work on this specific feature in the app? Also, does it help if you clear out the cache/cookies of the browser?

Can you share your observations with us? We'd like to check this.

Best,

Amitej

C

Chenx383300240cf6

Participant

edit

thejanebradbury

Community Expert

Hello again, I'm glad the feature is now working although i get how awkward it is to have to finish what you're doing in another program. Browser-based apps are brilliant for accessibility and speed but can be prone to fits of temper when feeling overloaded 😆 I have a regular schedule of clearing cookies and caches across my browsers, logging in afresh and doing frequent restarts (also a good excuse to move away and make a cup of tea!) to try and keep the Browser Beasts happy 👍

A

Abhi.G @ ADBE

Adobe Employee

@Nix5tar404

Could you please check now? We deployed a fix for this issue on 10/31 (late evening Pacific time).

Make sure to reload Express if you are already have it open in a browser tab.

Thanks

Abhi G

Nix5tar404AuthorCorrect answer

Inspiring

Hi, To answer your first question, correct when I clicked on the Grey bar at the bottom that says 'Add Audio' the animate all side panel comes up not the audio panel. This was the same with clicking on Media - only the Animate all panel would show when I clicked it.

I needed to get that project over to the SM team, it's done now (completed it in AF). But I have opened another project and tried again, and it seems to be working, so who knows what happened. Good to know about that trick tho. I'll keep that in mind next time something unexpected happens.

Thanks

thejanebradbury

Community Expert

Hello @Nix5tar404 just ot be clear when you click add audio on the grey at the bottom the side panel doesn't change to show you audio options to add? Have you closed the project, restarted your browser and tried again?

I have found when working on a project that Adobe Express can get a little bit contrary when it's been open a while, or lots of otehr tabs aer open etc. A restart often puts it right. I don't have Windows 10 but on 11 the audio options appear as expected.

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