Skip to main content
williaml62029748
williaml62029748
Participant
Dec 30, 2022 8:01 PM UTC
Question

Adobe Express App - Background Removal Feature via Quick Actions

Hello, I have a Samsung Galaxy S22 Ultra; since the launch of Adobe Express (mobile app) and it's Background Removal feature in the Quick Actions it always freezes on me, saying "Something went wrong - Please try again. I have reinstalled the app and cleared the cache many times to try and resolve this with no luck. Please help, this feature is super handy.

    This topic is closed to new replies. Start a new post to keep the conversation going.

    4 replies

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    Dec 30, 2022 9:37 PM UTC

    Here are some troubleshooting recommendations for Image Quick Actions that you could check:

    Translate
      williaml62029748
      williaml62029748Author
      Participant
      Jan 27, 2023 2:34 AM UTC

      Still unresolved.

      *Matt Lazz* (Lazzarotto)

      [Contact information removed by Moderator]

      Translate
      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      Jan 31, 2023 8:46 PM UTC

      Hi @williaml62029748, Would you mind sharing a screen recording of the workflow and the error generated in the process? It would help us investigate better.

      Also, ensure the mobile OS and the App are updated to the latest version.

       

      Best,

      Amitej

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices