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Participant
August 18, 2023
Question

Adobe Express Beta Broken Link

I can't seem to access Adobe Express via internet browser nor Adobe Creative Cloud launcher - it keeps generating incredibly long links and saying that the site is either temporarily down or the location has moved. All of the links look something like:

 

I am on a PC using Google Chrome on the latest version of Windows. All buttons on the Adobe Express website yield a similar result. I've also tried incognito mode to no avail. 

 

https://new.express.adobe.com/?samcap_id=ccdt_applist&promoid=1FJDDFLL&mv=product&mv2=accc&guid=870e049d-65d5-4796-8463-e7f469bdc8df&product=Creative%20Cloud%20Desktop&product-version=5.11.0.522&mv=product&mv2=accc#access_token=eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LWF0LTEuY2VyIiwia2lkIjoiaW1zX25hMS1rZXktYXQtMSIsIml0dCI6ImF0In0.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.RYZOnwRT7ZjFOMwR0Ydr83si2p5PzWbfR6Lk7hYGHRQYgPn7dlkZVeO6g3DEWZWsElki2bQILa9KbGDBKjP_l7F35S3fprjSJiX50N8WruLet_r_hh1w14KFZd6IuY0uX1WitYJleovPJCAHBXrb5Ofrx3Jry5JV0uOvdBZcBXXlJ-XvKniHt0kbzQOIs7j1BSSWa7M70acLLS9KgbYAyvzE4GSzWYyMFkeOuVSTP3IUPb16eAd0I2aR-3M897m1tym5xZlzX_p_zVe7SZhiYlv0fJfPzvJdNpjglRaHxt4_PNaS6oaSc7u5wZf2fZW6fHRTOIPfDCYuRVAxDjBGuw&token_type=bearer&expires_in=86399996

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14 replies

Participant
October 2, 2023

SAME problem!! Two months in a row.  GIVE ME THE OLD VERSION BACK!!!!

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Participating Frequently
September 29, 2023

Having the same issue. When I try to paste the link anywhere it's a broken link. over SMS, web, or social media like LinkedIn. 

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Participant
August 24, 2023

Having the exact same issue.  

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Community Manager
August 24, 2023

Hi Jennifer,


Are you based in Canada? There is a known DNS issue for users based in Canada. You can find some details & troubleshooting tips on this page https://helpx.adobe.com/express/kb/known-issues-in-adobe-express.html.

Also, is there any chance you're using a VPN or proxy?

Thanks a lot!

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kglad
Community Expert
Community Expert
August 18, 2023

clear your adobe.com cookies or try a different browser.

 

or use 

 

https://new.express.adobe.com/?category=generative-ai

https://www.adobe.com/express/learn/blog/tags/news

 

<moved from cc desktop bugs>

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Participant
August 18, 2023

That did not work. 

Neither does the link - there are no buttons to click through and access Adobe Express. Problem isn't solved. 

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Participant
August 18, 2023

DNS_PROBE_FINISHED_NXDOMAIN is the error generated after all-time browsing history and cookies were deleted on tested on both browsers. 

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