Adobe Express: Clicking an existing file creates a new untitled document

Forum|Forum|3 months ago
November 18, 2025
1 reply
122 views

I've tried this in different browsers and Express is creating a new file every time I click on an existing file. It will have the existing artwork in the new file but it's not sized properly and the document is "Untitled - [Today's date at time]." Anyone else having this issue?

Tarun Saini

Community Manager

Hi @phoenixmaximus,

We're sorry to hear about this. Is it possible for you to share the screen recording of the issue? Also, try clearing the browser's cache and cookies, and restarting the browser and try again.

For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

Let us know how it goes.

Regards,

Tarun

P

phoenixmaximusAuthor

Participating Frequently

Hi Tarun, Thank you for replying, I have deleted all cache and cookies, I'm not using incognito mode, and it continues to happen. I'm attaching a screen recording so you can see exactly what's going on.

Express-dupe-file.zip

Tarun Saini

Community Manager

Hi @phoenixmaximus,

Thank you for sharing the details and the screen recording. Since you’ve already cleared cache and cookies and confirmed you’re not using incognito mode, the next step is to check for any recently installed browser extensions or plugins.

Sometimes these can interfere with Adobe Express functionality. Please try the following:

Disable or remove any new extensions or plugins you’ve added recently.
Restart your browser after making these changes.

Regards,

Tarun

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