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Hans25617546v6b4
Participant
Aug 11, 2022 7:46 PM UTC
Answered

Adobe express crashes on startup

As soon as I hit the icon on my Samsung S21+, the app crashes. Has been working fine until today.

I use the app actively/professionally, most of my current projects are stored in the app- so I really depend on this issue being solves A S A P 

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Manmeet2016Correct answer
Community Manager
Aug 15, 2022 6:36 PM UTC

Hi Hans, 

 

Sorry for the trouble. Please share the app version & the android version you're using. Check how much storage is available on your device. Also, since when are you encountering this issue? Have you tried rebooting the device after reinstalling the app? We will be looking forward to your response. 

 

Thanks

Manmeet

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10 replies

Community Manager
Manmeet2016Community ManagerCorrect answer
Community Manager
Aug 15, 2022 6:36 PM UTC

Hi Hans, 

 

Sorry for the trouble. Please share the app version & the android version you're using. Check how much storage is available on your device. Also, since when are you encountering this issue? Have you tried rebooting the device after reinstalling the app? We will be looking forward to your response. 

 

Thanks

Manmeet

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Biljana25617839s31m
Participant
Aug 15, 2022 6:51 PM UTC
Thank you, but issue has been resolved.
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Community Manager
Manmeet2016Community Manager
Community Manager
Aug 16, 2022 8:35 AM UTC

Hi Biljana, 

 

Great news! Many thanks for writing us back. Feel free to contact us if you have any issues. 

 

Thanks

Manmeet

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Hans25617546v6b4Author
Participant
Aug 11, 2022 9:10 PM UTC

Access is back on! That's fast 😁

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    Biljana25617839s31m
    Participant
    Aug 11, 2022 9:19 PM UTC

    Yes it is 😁 thx for the notice

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    Biljana25617839s31m
    Participant
    Aug 11, 2022 8:04 PM UTC

    I have the same problem on my Huawei P30pro. Unfortunately I have reinstall it so I guess all of my projects are gone. Hope not. And it didn't help. 

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      Hans25617546v6b4Author
      Participant
      Aug 11, 2022 8:31 PM UTC

      Reinstalling doesn't delete your projects. However, if you clear the cache and data (in the settings/apps dialog) - you lose your projects. I'm waiting for Adobe to come up with some explanation and a solution, or maybe a version update to fix the problem ASAP! 

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        Biljana25617839s31m
        Participant
        Aug 11, 2022 8:59 PM UTC

        Thank you for the information, I wasn't sure. 

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