Adobe Express crashing

Forum|Forum|1 year ago
November 6, 2024
1 reply
660 views

Why does Adobe Express continually crash my web browsers? Near as I can tell, everything is up to date but Express loves to crash, usually when trying to edit text.

This topic has been closed for replies.

Tarun Saini

Community Manager

Hi

@GHQ23502908

We're sorry to hear about this. Could you please let us know when exactly does the app crash? Do you get any error messages? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try using the incognito mode to see if that works.

Also, try clearing the browser's cache and cookies and try again. For more information check this link- https://adobe.ly/4hDBDEs

Regards,

Tarun

G

GHQ23502908Author

Participant

Hi Tarun,

I do not get an error message. When using Adobe Express, oftentimes I will be working on formatting a document and it shuts down all my web browsers. I have used chrome and edge and have the same issue. I have not used safari as I am not using a iOS based system.

Thank you,

Garth Hoxsie-Quinn
{Mod Note- Personal information has been removed by the Moderator}

Tarun Saini

Community Manager

Hi

@GHQ23502908

Thanks for your response. Is it happening with all the projects or with some specific ones? Are you on VPN? Did you try to disable the firewall and see if this is happening again? Please ensure your browsers are updated to the latest version.

Regards,

Tarun

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