Adobe Express defaults to sign uo for trial

Forum|Forum|1 year ago
February 2, 2025
2 replies
439 views

Hi

I have the Adobe Photography package which includes Express, paid annually.

I have tried to use Express to work on a poster, each time I try to resize an image the pop up for sign up for a free trial blocks me from doing any editing.

Any help much appreciated

George

Image Editor

G

George A OsborneAuthor

Participating Frequently

Hi Glen

I am logged into my account, I have projects in my stuff since 2017.

I am trying make chages to previous project which I have duplicated, but every time I try to resize the layout the sign up for trial blocks my work.

I will try logging out and sign in again to see if there is glitch.

G

George A OsborneAuthor

Participating Frequently

Adobe Express is asking me to sign up for a AE premium how do I remove the option

Glenn 8675309

Legend

Has your payment option changed? Many credit cards expire on JAN 31st, which also could result in what you see.

Me? I'd clear my broswer cache. I use CCleaner to do it- it's free.

Glenn 8675309

Legend

You will get that if you sign it with a different email than what you originally used. It can happen if you sign in with a work account / vs a personal account.

Click on your icon of the very top right corner on this page to see what you are logged in with. AE uses that email.

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