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A
Ariana_Jo
Known Participant
March 18, 2023
Question

Adobe Express Did Not Notify Me Of Post

  • March 18, 2023
  • 1 reply
  • 3954 views

Hi, all. i have posts scheduled today that I needed to be oush notified to post. I have the app and logged in, but 9 AM came around and no notification from the app. There is nothing that says "Scheduler" in the app. I had to make a Google Calendar alert and re-download the asset to be able to post on time. I never had this issue with Content Cal and need to be able to post to complete my job. I have all notifications on, so please advis

    1 reply

    Lyn_D
    Lyn_D
    Inspiring
    March 20, 2023

    Hi @Ariana_Jo,

     

    Thank you for reaching out, and we're sorry you're having difficulties with the Notifications on the Scheduler.

     

    Do you mind sharing a bit more information on this? E.g., Is this happening on all social media handles or only on one?, also what type of post was it (Story, video, image, carousel, etc.) Format of file etc.

     

    Kindly also include a walkthrough video and a copy of the file you're trying to post.

     

    You may also want to clear the browser's cache and cookies.

    You may also try using a different browser or accessing it in incognito or private mode to see if that helps.

    If the above steps don't help, try resetting your browser, rest your Scheduler, and let us know the outcome.

     

    We're here to help and looking forward to hearing from you.

     

    Many thanks,

    Lyn

    A
    Ariana_JoAuthor
    Known Participant
    March 20, 2023

    Hi Lyn_D – 

     

    I deleted the app and redownloaded it on iOS 16.3.1. On Saturday, I scheduled a post for Monday, March 20 at 9 AM ES (today) on Google Chrome. This time, I did receive a push notifcation at 9 AM EST but when I pressed the push alert, I was promtped to the home screen of the app (see attaached). Something seems to not be linking even though the site says it's scheduled and then the app doesn't do anything.

    A
    Ariana_JoAuthor
    Known Participant
    March 21, 2023

    Hello again. Once again, the app notified me but when I clicked the notification, nothing happened. Please advise as the scheduler is not working as intended. Thank you

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