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willmasterpsoneday
Participating Frequently
Oct 30, 2022 10:35 PM UTC
Question

Adobe Express downloading project issues

Hi guys - when i try to save my project from Adobe Express, it misses content, For example when I saved my project as a PDF - it only downloaded half of page. So I tried again and the next time it left content completely off of another page. First time it only loaded half of an image - second time on another page it didn't download the typography. Suggestions / help? Thanks 🙂 

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    7 replies

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    Nov 6, 2022 10:11 AM UTC

    In what type of operating system is this happening?

     

     

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    Technical Generalist
    willmasterpsonedayAuthor
    Participating Frequently
    Dec 19, 2022 7:41 AM UTC

    iMac 2019

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    Liviamay
    Participant
    Nov 5, 2022 9:25 AM UTC

    I'm having the same issue too, for the last year. Project downloads black, project downloads without photo I uploaded. Whether I change the format of the download from png to jpg, doesn't make a difference. It's as though that project is permanently corrupted and I have to start all over again. Sometimes it even downloads patchy, where half the image is there and the rest was erased in random areas. Why???

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      Saul22601443frm9
      Known Participant
      Dec 2, 2022 3:43 PM UTC

      This site is starting to become useless.

      But yet they're taking out features, and want up to pay $10 a month?

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        Saul22601443frm9
        Known Participant
        Nov 4, 2022 7:49 PM UTC

        I told them about this problem almost 1 year ago.

        Nothing have been fixed. I don't think that they even care. 

        With this and other problems. Is why I will never pay of this.

         

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          Community Manager
          Manmeet2016Community Manager
          Community Manager
          Nov 4, 2022 8:36 AM UTC

          Hi @willmasterpsoneday, Let us quickly check this for you. We will require a screenshot or a short recording that will better know more about the issue. Though in the meanwhile let's perform a few troubleshooting steps and see if that makes any difference. Try shifting the text position to check if that works. Is it only happening with the PDF export, or does the text get cut off in JPG/PNG? 

           

          Please revert with the details. Awaiting response. 

           

          Thanks

          Manmeet

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          Metin24146778jb2k
          Participant
          Aug 19, 2023 11:36 PM UTC

          I'm having the same problem. I tried it with four different browsers. Any advice?

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