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tdkmagig
Participant
October 26, 2022
Answered

Adobe Express erasing all progress through a forced refresh

  • October 26, 2022
  • 1 reply
  • 677 views

Hi there,just testing Adobe Express (installed as a Chromium WebApp) on Mac OS 12.6 M1.

 

When using a template, after a few modifications it says "this file has been modified elsewhere and you need to refresh" which basically erases everything and I am back to black page.

 

Anyone having the same issue?

Thanks,

P.S. I made sure Adobe Express is not open in another tab.

P.P.S. attached the (German) error message

 

This topic has been closed for replies.
Correct answer Lyn_D

Hi @tdkmagig,

 

Thank you for confirming that this has worked for you.

We're always here to help should you encounter any more issues.

 

P.s. Kindly don't forget to click on Like and Correct Answer. 

 

Many thanks,

~Lyn 🙂

1 reply

Lyn_D
Lyn_D
Inspiring
November 1, 2022

Hi @tdkmagig,

 

Thank you for getting in touch.

 

Have you tried clearing the cache/cookies of the browser? You can also try working on a different browser or accessing your browser in an incognito/private mode and see if this makes a difference.

 

Kindly let us know if this post has helped you by clicking on Like and Correct Answer. 

 

Many Thanks,

~Lyn 🙂

T
tdkmagigAuthor
Participant
November 7, 2022

Using a new browser (switched to Firefox in this case) did the trick.

 

Thanks

    Lyn_D
    Lyn_DCorrect answer
    Inspiring
    November 7, 2022

    Hi @tdkmagig,

     

    Thank you for confirming that this has worked for you.

    We're always here to help should you encounter any more issues.

     

    P.s. Kindly don't forget to click on Like and Correct Answer. 

     

    Many thanks,

    ~Lyn 🙂

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