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Participant
September 16, 2023
Question

Adobe Express - error "something went wrong"

  • September 16, 2023
  • 2 replies
  • 2675 views

Hello,

 

I contact you as I try to access Adobe Express. After I log in, I receive the error message "We've encountered a problem. Try refreshing the page or return back to home". Please note a couple of weeks ago I've been able to access the tool and successfully made some designs.

 

I tried on Edge and Chrome, in normal and private mode. Not successful.

 

Any idea what I need to do to unlock this situation? 

 

Thank you!

This topic has been closed for replies.

2 replies

David__B
Adobe Employee
Adobe Employee
September 18, 2023

Hi @Pierre32327149axz2 

 

Glad to hear you were able to get it sorted

Participant
September 17, 2023

Problem solved, firewall on the router was too restrictive. 

Participant
September 21, 2023

how did you solve it?

@mj
Community Expert
Community Expert
November 9, 2023

Hi @Alaskan269751028i77 ,

 

Check out this link for Firefly firewall settings: https://www.adobe.com/content/dam/cc/en/trust-center/ungated/whitepapers/creative-cloud/adobe-firefly-fact-sheet.pdf

 

Let us know if it helps

mj

iMSD