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Participant
Sep 16, 2023 10:36 AM UTC
Question

Adobe Express - error "something went wrong"

Hello,

 

I contact you as I try to access Adobe Express. After I log in, I receive the error message "We've encountered a problem. Try refreshing the page or return back to home". Please note a couple of weeks ago I've been able to access the tool and successfully made some designs.

 

I tried on Edge and Chrome, in normal and private mode. Not successful.

 

Any idea what I need to do to unlock this situation? 

 

Thank you!

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5 replies

David__B
Legend
Sep 18, 2023 2:35 PM UTC

Hi @Pierre32327149axz2 

 

Glad to hear you were able to get it sorted

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Participant
Sep 17, 2023 5:07 PM UTC

Problem solved, firewall on the router was too restrictive. 

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Participant
Sep 21, 2023 10:12 AM UTC

how did you solve it?

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@mj
Community Expert
Community Expert
Nov 9, 2023 8:04 AM UTC

Hi @Alaskan269751028i77 ,

 

Check out this link for Firefly firewall settings: https://www.adobe.com/content/dam/cc/en/trust-center/ungated/whitepapers/creative-cloud/adobe-firefly-fact-sheet.pdf

 

Let us know if it helps

mj

iMSD

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