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tmjuneau
Participant
Jul 14, 2022 5:50 PM UTC
Question

Adobe Express Facebook connect (won't connect to profile)

Hi, I'm new to Adobe Express and wondering why I am unable to connect to my Facebook profile page? It's asking me to connect to a Facebook "Page" and I want to connect/post to my profile page. If it's not an available feature, I'll have to find one that is. Any help is apprecaited. Thank you! Jeanne

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    5 replies

    Laura Coyle.
    Community Expert
    Laura Coyle.Community Expert
    Community Expert
    Jul 15, 2022 12:51 PM UTC

    There is a difference between a Facebook page and a regular personal profile. Pages are for businesses, brands, etc. Anyone can create one, but you need to have a FB Page to connect FB to Express. https://helpx.adobe.com/express/using/connect-social-media-accounts-to-scheduler.html

     

    Here's a link from FB: https://www.facebook.com/help/104002523024878/

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    tmjuneauAuthor
    Participant
    Jul 18, 2022 3:47 PM UTC

    Thank you for the help! I definitely want to convert to Pages from personal profile so that I can use Adobe Express for scheduling biz posts. Do you know if when converting a personal profile page to Pages that all friends are saved and nothing is lost? thank you! 

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    Laura Coyle.
    Community Expert
    Laura Coyle.Community Expert
    Community Expert
    Jul 20, 2022 1:43 PM UTC

    I'm not a FB expert, and I did not know that you could "convert" from personal profile to a page in FB. My understanding is that they are completely separate things. You will manage your page by logging in to your personal account, and you can invite your friends to like and follow your page, but it is separate from your personal account. So no, I wouldn't think you would lose anything, you are just creating a page.

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      Community Manager
      Manmeet2016Community Manager
      Community Manager
      Jul 15, 2022 12:23 PM UTC

      Hi there, 

       

      Thank you for writing. We will be happy to help. We are unable to find the complete issue details in the request. Please share the complete details. When was the last time this worked fine for you? How are you trying to connect to Facebook? If possible, mention the steps. Is there a particular feature that you are using to connect to Facebook? Share the screenshot of the error as well to have a better understanding of the issue. We will be looking forward to your response. 

       

      Thanks

      Manmeet

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