Adobe express free use

Question

First time using new app I am trying to create a poster but it wont let me as it saying storage full delete files, I have deleted all my files and still says same???

mahmoud_5524 · Answer

Hi @James_shaw4721,

Thanks for reaching out, and sorry you're running into this issue!

If you've already deleted your files but still see the "storage full" message, please try the following steps:

Empty Deleted Items: Go to the “Your Stuff” section and check the Deleted folder — files here still count toward your storage. Make sure to permanently delete them.
Refresh the App: Log out and back in, or refresh the browser/app after clearing deleted items.
Try a Different Browser or Device: Sometimes, the storage status doesn't update right away.

If the issue persists after trying these steps, let us know what device and browser/app version you're using so we can help further. Thanks for your patience!

^MM

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded