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E
ericar13
Known Participant
November 15, 2022
Question

Adobe Express freezes when trying to edit

  • November 15, 2022
  • 2 replies
  • 2713 views

I am not able to make any changes to my Adobe Express projects. Every time I try to edit something, change or upload a new image, it freezes. This has been going on for some time, I can't even use one of my projects because I deleted an image and the app won't allow me to upload a new one.

This topic has been closed for replies.

2 replies

J
juliap52534206
Participant
November 27, 2024

The same issue, lost all the work and had to start afreash several times. Quite frustrating programme, stands the reason its free. 

chaimaa.7
Community Manager
chaimaa.7Community Manager
Community Manager
November 28, 2024

Hi @juliap52534206. I'm sorry you're facing these issues with Adobe Express.  Here are steps to help resolve this problem:

  1. Clear Cache and Cookies: Clear your browser's cache and cookies, then reload Adobe Express. This often resolves performance issues.

  2. Check Browser Compatibility: Ensure you're using a supported browser (e.g., Google Chrome or Microsoft Edge) and update it to the latest version.

  3. Disable Extensions: Browser extensions can sometimes interfere. Temporarily disable them and check if the issue persists.

  4. Update Adobe Express App: If you're using the mobile app, ensure it's updated to the latest version.

  5. Work Offline or Save Progress Frequently: If you experience crashes, try breaking down your project into smaller tasks and saving your work regularly.

Let us know how it goes. Thanks ^CA

Henrik Heigl
Community Expert
Henrik HeiglCommunity Expert
Community Expert
November 15, 2022

Hi,

 

do use Adobe Express in the Brower or as App Version? Sometimes it can happen that there is the App opened and when try to edit in the Browser that collides a bit. If thats the case try to close the App on your Device.
Another workaround is to try to use it (if possible) on another Device. If you are using it e.g. on an iPhone or Android Phone try it on a Desktop in the Browser. Hope it helps.

regards,Henrik
E
ericar13Author
Known Participant
November 24, 2022

Usually access it through the browser. Turns out I had to use Chrome to get it to work, something with Safari but I don't know what. 

    Henrik Heigl
    Community Expert
    Henrik HeiglCommunity Expert
    Community Expert
    November 24, 2022

    Hi,

     

    well, sometimes that happens. But now you have a solution. Enjoy.

     

     

    regards,Henrik
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