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AmeliaJane1980
Participant
Oct 18, 2022 3:49 PM UTC
Question

Adobe Express not showing most recent photos on the phone app?

Hi, 

I don't know if anyone else has had this issue but using the phone app when i go to use a photo from my phone - the photos its got access to seem to be weeks old and its not showing my most recent ones. Is there a setting somewhere I need to change or update? Oh and I'm using an apple iPhone 14 pro on the latest software. 

Many thanks 

Amelia

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3 replies

Lyn_D
Lyn_D
Inspiring
Oct 19, 2022 12:34 PM UTC

Hi @AmeliaJane1980 ,

 

Thank you for reaching out.

 

Go to your iPhone settings and type into the search bar Adobe Express, click on the Adobe Express App in your settings, go to photos then select All photos, restart your phone, and re-test.

 

Kindly let us know if this post has helped you by clicking on 👍Like and Correct Answer.

 

Many Thanks,

~Lyn

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DJMadMel
DJMadMel
Participant
Oct 25, 2022 10:29 PM UTC

didn't work for me

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    Lyn_D
    Lyn_D
    Inspiring
    Oct 26, 2022 9:02 AM UTC

    Hi @DJMadMel ,

     

    If the steps above didn't work for you, try to delete and reinstall the Adobe Express App.

    When you add pictures for the first time you'll get a popup stating that: "Adobe Express" Would like to Access Your Photos, click on: Allow Access to All Photos.

     

    Let us know if this worked for you. 🙂

     

    Best,

    Lyn

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