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Danielle284497427u71
Participant
February 21, 2023
Answered

Adobe Express Panel Not working

  • February 21, 2023
  • 2 replies
  • 1419 views

In my Adobe Express, the left panel of options does not work ... click on any icon and the entire page freezes. I have an iMac M1 with Ventura 13.1.    I should not have this issue, especially when I have to go online to use the application, and since I pay for the full Adobe suite of products.

Please help!  

 

Copy of panel I'm discussing: NONE of these features are working!

Danielle

 

 

 

 

 

    This topic has been closed for replies.
    Correct answer Amitej S

    Hi @Danielle

    Welcome to Adobe Express Community!!

     

    You're right; as Adobe Express is a webapp, this doesn't seem to be a hardware-related issue as your device meets the minimum requirements.

    However, I'd recommend you give it a shot after deleting your browser's cache/cookies. You can also see whether working on a different browser or private/incognito browsing mode makes any difference.

    Moreover, make sure your internet connection is stable.

     

    Let us know about your observations.

     

    Best,

    ~Amitej

     

     

     

     

    2 replies

    Amitej S
    Community Manager
    Amitej SCommunity ManagerCorrect answer
    Community Manager
    March 3, 2023

    Hi @Danielle

    Welcome to Adobe Express Community!!

     

    You're right; as Adobe Express is a webapp, this doesn't seem to be a hardware-related issue as your device meets the minimum requirements.

    However, I'd recommend you give it a shot after deleting your browser's cache/cookies. You can also see whether working on a different browser or private/incognito browsing mode makes any difference.

    Moreover, make sure your internet connection is stable.

     

    Let us know about your observations.

     

    Best,

    ~Amitej

     

     

     

     

    D
    Danielle284497427u71Author
    Participant
    March 10, 2023

    Changing to Chrome browser solved this issue. Thank you!

      O
      ornah51664661
      Participant
      April 24, 2023

      Not in my case !

        D
        Danielle284497427u71Author
        Participant
        February 21, 2023

        In my Adobe Express, the left panel of options does not work ... click on any icon and the entire page freezes. I have iMac M1 with Ventura 13.1.    I should not have this issue, especially when I have to go online to use the application, and since I pay for the full Adobe suite of products.

         

        Please help!  

         

        Copy of panel I'm discussing: NONE of these features are working!

        Danielle

         

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        February 21, 2023

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

         

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

         

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