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Danielle284497427u71
Participant
Feb 21, 2023 5:52 PM UTC
Answered

Adobe Express Panel Not working

In my Adobe Express, the left panel of options does not work ... click on any icon and the entire page freezes. I have an iMac M1 with Ventura 13.1.    I should not have this issue, especially when I have to go online to use the application, and since I pay for the full Adobe suite of products.

Please help!  

 

Copy of panel I'm discussing: NONE of these features are working!

Danielle

 

 

 

 

 

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    Amitej S
    Amitej SCorrect answer
    Community Manager
    Mar 3, 2023 2:47 PM UTC

    Hi @Danielle

    Welcome to Adobe Express Community!!

     

    You're right; as Adobe Express is a webapp, this doesn't seem to be a hardware-related issue as your device meets the minimum requirements.

    However, I'd recommend you give it a shot after deleting your browser's cache/cookies. You can also see whether working on a different browser or private/incognito browsing mode makes any difference.

    Moreover, make sure your internet connection is stable.

     

    Let us know about your observations.

     

    Best,

    ~Amitej

     

     

     

     

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    6 replies

    Amitej S
    Community Manager
    Amitej SCommunity ManagerCorrect answer
    Community Manager
    Mar 3, 2023 2:47 PM UTC

    Hi @Danielle

    Welcome to Adobe Express Community!!

     

    You're right; as Adobe Express is a webapp, this doesn't seem to be a hardware-related issue as your device meets the minimum requirements.

    However, I'd recommend you give it a shot after deleting your browser's cache/cookies. You can also see whether working on a different browser or private/incognito browsing mode makes any difference.

    Moreover, make sure your internet connection is stable.

     

    Let us know about your observations.

     

    Best,

    ~Amitej

     

     

     

     

    Translate
    Danielle284497427u71Author
    Participant
    Mar 10, 2023 3:47 PM UTC

    Changing to Chrome browser solved this issue. Thank you!

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      ornah51664661
      Participant
      Apr 24, 2023 1:57 PM UTC

      Not in my case !

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        Danielle284497427u71Author
        Participant
        Feb 21, 2023 5:52 PM UTC

        In my Adobe Express, the left panel of options does not work ... click on any icon and the entire page freezes. I have iMac M1 with Ventura 13.1.    I should not have this issue, especially when I have to go online to use the application, and since I pay for the full Adobe suite of products.

         

        Please help!  

         

        Copy of panel I'm discussing: NONE of these features are working!

        Danielle

         

        Translate
        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Feb 21, 2023 7:23 PM UTC

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

         

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

         

        <moved from using the community>

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