Adobe Express Premium access

Forum|Forum|1 year ago
January 5, 2025
1 reply
399 views

Hello - I recently changed my plan to pay yearly vs monthly and suddenly lost my access to the premium assets to Adobe express - which I have used for several years now. What happened? The only change to my plan was the payment from monthly to yearly. How can I fix this?

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Tarun Saini

Community Manager

Hi

@lorih67367321

,

Welcome to the community! We're sorry to hear about this. Please ensure you're using the correct profile while you're signing in. For more information, please check this link- https://adobe.ly/4gZj9Nt

Let us know if that helps.

Regards,

Tarun

L

lorih67367321Author

Participating Frequently

Hi Tarun. Thanks for your reply. I accessed Adobe Express from the link on my Creative Cloud account. This does not make any sense to me. I was not informed that there would be any change to my plan other than the payment schedule.
Almost Every file I have created has a premium asset in it so they are now unusable. This is very unsettling and upsetting. Any other suggestions?
thanks in advance

Tarun Saini

Community Manager

Thanks for your response

@lorih67367321

,

I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/3CFgDh3

Regards,

Tarun

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