Adobe Express Premium (via Airtel Offer) Not Reflecting on Account

Dear Adobe Support Team,

I am reaching out regarding an issue with my Adobe Express Premium subscription, claimed through the Airtel prepaid customer offer.

I redeemed the offer on 11 May 2026 via the Airtel Thanks app, and it shows the subscription as active on Airtel's end. However, after downloading the Adobe Express app and logging in with my Adobe credentials, my account still shows as a Free member — the Premium benefits have not been applied.

Could you please:

1. Check on your backend whether the sync from Airtel's offer redemption has come through for my account.

2. Manually trigger the sync/upgrade if it is pending.

3. Confirm once my account has been upgraded to Premium.

My details:

- Adobe account email: bliss.adcom@gmail.com

- Airtel number used for the offer: 9319707306

- Offer redemption date: 11 May 2026

I have also contacted Airtel support about this, as I understand the sync issue may need to be resolved from both sides. Please let me know if you need any screenshots or further information, and kindly share a ticket/reference number for tracking.

Thank you for your help.

Regards,

Tarvinder