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tashikalewis
Participant
June 23, 2023
Answered

Adobe Express published content to LinkedIn without anything being scheduled

  • June 23, 2023
  • 3 replies
  • 863 views

Today, I was taken aback when I discovered that Adobe Express had re-published a LinkedIn media post that I had previously deleted. To my surprise, comments started pouring in on this unexpected post, causing me great embarrassment since I had already removed it from the Adobe Express schedule weeks ago. Even more puzzling was the fact that nothing appeared on the Adobe Express Scheduled calendar for today. I couldn't fathom why anything was posted to my social media in the first place. Consequently, I decided to disconnect Adobe Express from my social media accounts until this issue is resolved. It's disheartening to experience such a mishap, especially considering my initial excitement about scheduling posts in advance.

    This topic has been closed for replies.
    Correct answer Amitej S

    Hey @tashikalewis, 

     

    We are sorry you had to face this. We haven't heard of this problem previously, but we'd like to investigate it thoroughly because this shouldn't happen. 

    Would you be able to provide us with the post id? It would be the URL of the project that got published.

     

    Please provide us with the details to investigate this properly, as we appreciate your patience and support!

     

    Regards,

    Amitej

     

    3 replies

    D
    defaultliwtzhp66i60
    Participant
    June 26, 2023

    I also experience the same issue lat week. An old deleted post reaapearing on a connected LinkedIn Business page. Post was published June 22-23, 2023 sometime. Has there been a solution or the problem identitfied?

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    June 27, 2023

    Hi @tashikalewis @Waddly @defaultliwtzhp66i60, We are investigating the issue, and once there is an update, I'll let you know.

    T
    tashikalewisAuthor
    Participant
    June 26, 2023

    I immediately deleted the LinkedIn post. Therefore, I do not have a post id. I logged into Adobe Express to determine what was scheduled and there was nothing scheduled. There is no deleted items bin in Adobe Express to pull draft scheduled events or deleted scheduled events. It seems that if you schedule an event using Adobe Express and decide to delete the event before the initial publishing date, Adobe Express will still publish the event despite the deletion.

    This is not a one off occurrence, as another person has posted similar concerns in the community board.

    Amitej S
    Community Manager
    Amitej SCommunity ManagerCorrect answer
    Community Manager
    June 26, 2023

    Hey @tashikalewis, 

     

    We are sorry you had to face this. We haven't heard of this problem previously, but we'd like to investigate it thoroughly because this shouldn't happen. 

    Would you be able to provide us with the post id? It would be the URL of the project that got published.

     

    Please provide us with the details to investigate this properly, as we appreciate your patience and support!

     

    Regards,

    Amitej

     

      W
      Waddly
      Participant
      June 26, 2023

      I have also had this issue three times in the past week and have disconnected my LinkedIn for the foresseable. I am interested to find a solution to this issue asap. Unable to provide any links as I have deleted the offending posts.

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