Adobe Express Remove Background

Question

I have been usinng Adobe Express for two weeks to remove background and download these.  No problem.  Just drag and drop or search on my device.  Now, I click download and receive a black page.  Even when it opens to my projects it is a black page.  Any suggestions?  I also have Photoshop 2020, and can't remove these without hours of refining them, so if there is this quick removal in PS, I would love to know it.

David__B · Answer

Hi Rebekahmt,

Sorry to hear about your difficulties. Are you working from a computer or mobile device?

If you're working from a computer I'd recommend testing from a few different browsers (Chrome, Firefox, Safari, Edge, etc.)
Try restarting the computer and clearing the web cache and cookies - this kind of thing

https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

If you're working from a mobile device I'd recommend completely powering off the device and then restarting it

I'd start with these and see if they help

- Dave

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded