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Adobe Express Review

Forum|Forum|1 year ago
January 9, 2025
3 replies
456 views

I use Adobe Express to make greetings for Social Media. It is very easy to use & quick. The search options comes with a variety of images instantly with variations. Resizing too is easy. This is helpful to people who don't have or use Adobe Photoshop. Thanks so much.

Correct answer Amitej S

Hi @Nicholaspeter7, thanks for taking the time to share such detailed feedback.

We understand how frustrating this can be!

Adobe Express processes videos server-side, which includes steps like uploading, transcoding, and encoding before they're ready to edit or export. For larger files, this can take longer than expected depending on factors such as file size, format, and network conditions.

As a few things to try, you could:

Use Adobe Express in the latest version of Chrome on a desktop browser.
Compress the video before uploading, if possible, or export at 1080p instead of 4K to reduce processing time.
If your workflow primarily involves large video projects, you may find Adobe Premiere Pro better suited for that type of editing.

To help us better understand what you're experiencing, could you also share the approximate file size, video format, your internet upload speed, and the region you're connecting from? Those details will help us investigate the bottleneck further.

We appreciate you sharing your experience, and we'll make sure this feedback is shared with the team.

Best!

mubashiriqbal1162

Participating Frequently

Adobe Express is an easy-to-use design tool that helps users create social media graphics, videos, posters, and presentations quickly. Its templates, AI features, and cloud integration make it ideal for beginners and professionals who need fast, attractive, and professional-looking content.

Amitej S

Community Manager

Hi @mubashiriqbal1162, thanks for sharing your thoughts!

We're glad to hear you're finding Adobe Express easy to use. It's designed to help users create everything from social media posts and videos to presentations and flyers quickly, with templates, AI-powered features, and seamless Creative Cloud integration to simplify the creative process.

Thanks for being part of the Adobe Express community!

Nicholaspeter7

Participant

I subscribed to Adobe Express Premium expecting a professional-grade experience, but unfortunately, it has been extremely disappointing.

Uploading and downloading large files is incredibly slow. I have tested this multiple times with different video files, at different times of the day, and the results have been consistently poor. Files that take only a few seconds—or at most a minute—to upload or download in Canva (even files over 2 GB) take Adobe Express over an hour, and sometimes even longer.

This is not an isolated issue, as I have repeated the same tests 4–5 times with similar results. The performance is simply not acceptable for a premium product.

The biggest question is: why would anyone pay for Adobe Express Premium if such basic functionality performs this poorly? Users subscribe to a premium service expecting speed, reliability, and efficiency—not delays that significantly impact productivity.

I genuinely hope Adobe addresses these performance issues because, in its current state, Adobe Express Premium does not justify its subscription cost, especially when competing platforms like Canva provide a much smoother and faster experience.

Amitej S

Correct answer

Community Manager

Hi @Nicholaspeter7, thanks for taking the time to share such detailed feedback.

We understand how frustrating this can be!

Adobe Express processes videos server-side, which includes steps like uploading, transcoding, and encoding before they're ready to edit or export. For larger files, this can take longer than expected depending on factors such as file size, format, and network conditions.

As a few things to try, you could:

Use Adobe Express in the latest version of Chrome on a desktop browser.
Compress the video before uploading, if possible, or export at 1080p instead of 4K to reduce processing time.
If your workflow primarily involves large video projects, you may find Adobe Premiere Pro better suited for that type of editing.

To help us better understand what you're experiencing, could you also share the approximate file size, video format, your internet upload speed, and the region you're connecting from? Those details will help us investigate the bottleneck further.

We appreciate you sharing your experience, and we'll make sure this feedback is shared with the team.

Best!

Nicholaspeter7

Participant

Hi, thanks for your response.

I have already tried uploading videos at 720p and 1080p—I have never uploaded 4K videos to Adobe Express. Unfortunately, the issue remains the same regardless of the resolution.

I'm also using the latest version of Chrome, and all the software and applications on my laptop are fully up to date. I even tested different browsers, but the results were unchanged.

My internet connection is excellent. I use Canva regularly with the same files, and uploads/downloads are completed within seconds or a few minutes. The issue appears to be specific to Adobe Express.

The files I typically work with range from 100 MB to 2 GB (approximately 2040 MB), and I'm connecting from Noida, India.

Based on my experience across multiple attempts on different days and at different times, the bottleneck doesn't appear to be related to my internet connection, browser, or device. It seems to be an issue with Adobe Express's video processing or server-side performance.

I hope this additional information helps your team investigate the issue further, as improving upload and export performance for large video files would significantly enhance the user experience.

David__B

Legend

Thank you for taking the time to share your feedback 🙂

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