Adobe Express Scheduler doesn't work

Hello

So, I've used ContentCal for my organisation's social media for almost two years. As they've been acquired by Adobe, they will cease operations and have asked me to switch to Adobe Express instead.

I have no problem with that, but two problems with Adobe Express itself have occurred:

- When I log into Adobe Express in my browser or on the app, I don't have a 'Schedule' button as every guide on Adobe otherwise would suggest. I've managed to find the scheduler by searching for it on Google (schedule.adobe.com). I'm logged in and can make posts with photos and videos - which also posts on the social media platforms if they have the correct size and aren't too big in size.

- If they don't have the correct size or are too big, however, another problem occurs. I know that Instagram and other social media platforms have API restrictions, meaning that photos and videos can't be posted if they have the wrong aspect ratio and/or are too big in size. As with ContentCal, I have to use the Adobe Express app to manually post these (as explained here: https://helpx.adobe.com/express/using/schedule-and-publish-social-posts.html). To do this, you would get a notification, telling you to post manually. However, I don't get any notification. I've allowed all notifications in the app but nothing happens. As mentioned above, I don't have a 'Schedule' in the app either, so it might have something to do with this, but I don't know

I don't know what the problem is, but I would really like some help please.

Additional information:

- I work from Denmark (is the product not available in DK?)

- Through my workplace, I have a 'named user subscription' with Adobe. I've logged into Adobe Express and can confirm that I have a Premium subscription to Adobe Express