Adobe Express - Site can't be reached

Forum|Forum|2 years ago
August 25, 2023
2 replies
965 views

I can't access Adobe Express anymore, when I click on Adobe Express icon from my Creative Cloud app window it takes me to a Site can't be reached error page.

Desktop Web

This topic has been closed for replies.

Nancy OShea

Community Expert

@Ana I P,

Are you using a browser other than Firefox that supports JavaScript?

https://helpx.adobe.com/express/kb/known-issues-in-adobe-express.html#web

Are you in Canada? If yes, this is a region specific issue. See below for solution.

DNS address switch for Canada ISPs

I'm unable to access Adobe Express in Canada.

To troubleshoot this region-specific issue in Canada, switch your DNS address to 8.8.4.4. Read more about how to change the DNS address.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

Ana I P

Participating Frequently

Thank you,

Yesterday I entered the Chrome configuration and gave access to the web adress from Adobe Express in the Java permissions. It worked temporarily, but now I receive the same message:
This site can’t be reached

The webpage at https://new.express.adobe.com/webpage/7RNlTOWcIXfxH might be temporarily down or it may have moved permanently to a new web address.

ERR_FAILED

Also, I have this warning:

If this information helps:
I’m using Chrome Version 118.0.5993.117 (Official Build) (x86_64)
In an iMac ( Late 2013) with macOS Catalina 10.15.7
I’m located in Guatemala, Central America

Also, when I’m moving, I use a Macbook Air, 2020
Mac OS Ventura 13.4.1 (c) where I made the same configurations about the Java Script in Chrome and its working now most of the times, but eventualy, when I check the links shared, they don’t open always.

Is there something else I can configure in Chrome on the Imac? I’m worried because now it doesn’t work with the link to watch the pages created in Express from different mobiles. Is there any restriction in my area as in Canada?

Please, I need to work this urgently!

Thanking you in advance.

Ana Passarelli

pd.

Here are some of the links I’m need to share. This were made with the older version of Spark and I actualized them all to the new version past month:

https://new.express.adobe.com/webpage/7RNlTOWcIXfxH <>
https://new.express.adobe.com/webpage/kDe7ywMQvGx8X <>
https://new.express.adobe.com/webpage/rxmHcya1WovXz <>
https://new.express.adobe.com/webpage/dZiXuhnJIMVwv <>
https://new.express.adobe.com/webpage/eFdt79ba8Gp6I <>
https://new.express.adobe.com/webpage/N4MJWcGXeuj6k <>
https://new.express.adobe.com/webpage/mDgCAXEHwizQp <>
https://new.express.adobe.com/webpage/IRONjBulZ6A1f <>
https://new.express.adobe.com/webpage/uks54MWzRPDlY <>
https://new.express.adobe.com/webpage/P60WsghruteH9 <>
https://new.express.adobe.com/webpage/OiPVC0vr3Roh6 <>
https://new.express.adobe.com/webpage/w97ma6AQM0C8H <>
https://new.express.adobe.com/webpage/SfjXiZW67b5JE <>
https://new.express.adobe.com/webpage/J5PfMSHKgyDGR <>
https://new.express.adobe.com/webpage/iaRtJs5rqEQmB <>
https://new.express.adobe.com/webpage/9cQKR0d2gP8Jk <>