Skip to main content
Tsk.isai
Tsk.isai
Participant
November 12, 2023
Question

Adobe Express web not loading

  • November 12, 2023
  • 1 reply
  • 1639 views

The website hasn't loaded  for a couple of weeks now. Every time I attempt to load the website shows an error. The app works fine but I cannot load the website. I already cleared the cache and attempted to use another browser but still the same. 

    This topic has been closed for replies.

    1 reply

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    January 30, 2024

    Hi there,

     

    We're sorry to hear about this. Are you still experiencing this issue? If yes, please ensure the device is not on a VPN or has an active firewall. Also, I'd recommend you try again after clearing the cache/cookies of the browser you use. You can even try working on the private/incognito browsing mode to check if that makes any difference.

     

    Let us know if that helps.

     

    Regards,

    Tarun

     

    B
    bryanua
    Known Participant
    January 31, 2024

    Hi Tarun,

    I'm also experiencing the same issues and have submitted a bug. When I try to edit video project, the browser tab (and the progressive web app on my Mac) just completely locks up! Sometimes Chrome gives me a popup that the page has become Unresponsive and I can Leave or Wait, but then if I reload the project I get the same issue. This is the same after clearing caches/cookies, incognito browser, etc.

    B
    bryanua
    Known Participant
    January 31, 2024

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices