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Jason245403892ig0
Participant
April 19, 2023
Answered

Adobe Express - Website Version Not Opening for Me

  • April 19, 2023
  • 9 replies
  • 28496 views

Hello,

I am not able to access Adobe Express on the Adobe website. Is it being updated? It just gives me a photo of the icon and doesnt allow me to access the application.


Any help would be greatly appreciated.

Thank you - Jason

    Correct answer floriscruentus

    There is another comment about toggle off hardware acceleration in Chrome as well under > settings > system >  use hardware acceleration when available > toggle on, if off OR toggle off if on, and then relaunch. I performed this and then saw this comment about Express VPN and jumped into extension manager and toggle off and now it is working for me. Thank you for this. 

    9 replies

    M
    markistopheles
    Participant
    February 20, 2024

    For anyone who uses ExpressVPN: I have found that having the chrome extension active (even if you are not currently using it to connect via VPN), results in the OP's situation as well. Toggle off the ExpressVPN in the extension manager, and Adobe Express loads fine for me (again this applies even when not actually using the VPN connection).

      F
      floriscruentusCorrect answer
      Participant
      February 22, 2024

      There is another comment about toggle off hardware acceleration in Chrome as well under > settings > system >  use hardware acceleration when available > toggle on, if off OR toggle off if on, and then relaunch. I performed this and then saw this comment about Express VPN and jumped into extension manager and toggle off and now it is working for me. Thank you for this. 

        R
        ranjanadadhich
        Participating Frequently
        January 7, 2024

        my adobe express is not opening in window. do you have any solution.

        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        January 7, 2024

        @ranjanadadhich 

         

        What happens when you delete everything in the URL from the question mark on? (Include the question mark.) All of that is just tracking information and is unnecessary.

         

        Jane

        A
        Ashlee Nycole
        Participant
        August 30, 2023

        It's been very glitchy for me on a Mac the last few weeks. It's slow and jumps around. Not like the older version that I've worked with over the last few years. Hopefully they can get this fixed!

        R
        Raman13
        Participant
        August 23, 2023

        Finally I have got the real hack, after Talking hours to Customer Service of Adobe, I Have got my Adobe Express working on Macbook.
        Start by opening System Settings > Netowrk > Details (of your connected wifi )

        On the left menu Click> DNS.

        and please add the following addresses in the DNS Server, as per the picture.

         

        start open Chrome > Go to Three dots on right corner > Click Settings > On the left at bottom click System >
        Use hardware acceleration when available - toggle on if off, if already on, turn it of and relaunch.

         

        Next thing you will have your Adobe Express Working.

        Let me know how does it works for you guys on macbook.

          D
          drdubya
          Participant
          August 23, 2023

          That worked! No luck with Safari but at least it works in Chrome. Thank you!

            D
            drdubya
            Participant
            August 20, 2023

            Same here, thought I would try it, all links to the web app are broken. Cannot access the site at all.

            Mac OS 12.6, Safari 16, Chrome 115. 

             

              M1Storyteller
              M1Storyteller
              Inspiring
              April 25, 2023

              Quite frankly, this is absurd. In Firefox, all I get is a spinning wheel on a project that never loads. In Chrome, functionality is totally intermittent. I can add a photo, but then I can't add text. WHAT? I've tried multiple browsers.

               

              First some major Premiere snafus, now this. Adobe's reputation is beginning to diminsh.

               

              Please advise a workaround or solution to this ASAP.

               

              macOS Ventura (13.2)
              Macbook Pro 16-inch, 2019
              2.4 GHz 8-Core Intel Core i9
              64GB 2667 MHz DDR4
              AMD Radeon Pro 5600M 8GB
              Intel UHD Graphics 630 1536MB

              Firefox 112.0.1

              Chrome112.0.5615.49 (Official Build) (x86_64)

                E
                Evan31440265dxkv
                Participant
                August 1, 2023

                I found accessing express directly through the browser by going directly to the url https://express.adobe.com app worked.  Before I was accessing it through the creative cloud app and that link was hanging up. Upon closer inspection that link had other conent within, promotional stuff etc, and not just the link to express. 

                Also I was dealing with it crashing in Edge. I switched to chrome and no issues so far. 

                  G
                  greenie9512534454592cv6k
                  Participating Frequently
                  December 26, 2023

                  Not working here. When I click that link, the same thing happens, "Something went wrong..." Same happens in icognito, and Edge.The ONLY way I can get it to run is by using Edge in windows sandbox. Pretty annoying coming fron a company like Adobe.

                  D
                  default0cm91ijtlmpl
                  Participant
                  April 24, 2023

                  Same problem. Using Firefox on a Mac and it will not load any individual projects to work on. I've deleted cache a few times, restarted everything, gone into incognito to log back in and it still just sits on loading when I try to open or create a new project.

                    Mike.Mala
                    Mike.Mala
                    Participant
                    April 24, 2023

                    I have been having this issue for over two weeks. Ive tried two different computers, three different internet options, (my home network, my work network and even my iphone network) none of which were able to load the adobe express program. Furthermore, the app is not syncing with the phone app so none of my projects updated and are missing on my phone and ipad.  ADOBE, i really dont understand how you can justify charging subs when your apps are soooo extremely faulty. From Premiere non stop crashing to freezing in LR and now this. Your service is terrible and on top of all this you have the audacity to ask its users on a scale of 1-10 if we'd recommend your service to anyone.. This will always be ZERO for me. 

                      T
                      Tracy29540135lxfu
                      Participant
                      April 24, 2023

                      I just got Express to work using Microsoft Edge. It still will not open projects when I try in Chrome.


                      <Personal Information removed by Moderator>

                        Amitej S
                        Community Manager
                        Amitej SCommunity Manager
                        Community Manager
                        April 20, 2023

                        Hi @Jason,

                         

                        Welcome to the Adobe Express community!!

                         

                        This could be due to a network connectivity issue, as there isn't any downtime for Adobe Express. You may check it out here.

                        Could you try switching to a different internet connection? Ensure the device is not on a VPN or has an active firewall. Also, I'd recommend you try again after clearing the cache/cookies of the browser you use. You can even try working on the private/incognito browsing mode to check if that makes any difference.

                         

                        Let us know how it goes.

                         

                        Best,

                        Amitej

                         

                         

                        O
                        olsonr1373477
                        Participant
                        April 22, 2023

                        Same.  The application worked flawlessly until about two weeks ago.  Now it gets stuck loading any project.  It only works if I clear my cache and work Incognito...which is not really an acceptable option considering how much I pay for the service.  If it's a firewall issue, please tell us how to fix it.

                          T
                          Tracy29540135lxfu
                          Participant
                          April 22, 2023

                          I'm experiencing the same issue.  I've been trying to edit a project & it just keeps getting stuck in perpetual thinking mode, not opening.  I've tried different browsers but nothing seems to work.  I hope they get this glitched fixed soon.

                           

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