Skip to main content
Participant
September 29, 2023
Question

Adobe Express will not open my previous Spark and old files

  • September 29, 2023
  • 1 reply
  • 379 views

I have wasted almost 2 whole days on this. I can see the old files. I can't open them in Adobe Express. It says 'Something is missing. Your system is not supported. It then gives a link to follow in order to troubleshoot. Following the link takes me to the system requirements. All of these are met except for Web GL2 which says my browser supports it but it is either disabled or unavailable. I have seen this issue of opening old files on lots of previous posts and have tried everything. Incognito, Chrome Browser (upto date, even downloaded again, Microsoft Edge), I have followed so many post suggestions and nothing works. I had started to think that perhaps my driver was just too old (it is upto date) in order for the Web GL2 to work and Express to load my old files. But then... I went onto my website where I have a link to a few of these old files and when I select the same file from there, it opens without a problem! So it would seem my system is quite capable of opening them. I am so confused and have a headache now. Please help, it's driving me nuts. I am using a desktop on Windows 11, version 21H2. Can anybody please help?

This topic has been closed for replies.

1 reply

Tarun Saini
Community Manager
Community Manager
January 1, 2024

Hi there,

 

Apologies for the delayed response. Is the issue you mentioned persisting? If yes, can you please share the screen recording of the issue? Let me know so I can assist you further.

 

Regards,

Tarun