Adobe Express will not open projects that are 14 days old.

Forum|Forum|2 years ago
October 13, 2023
1 reply
525 views

Everytime I try to open a project in my "Your Stuff" folder in Adobe Express, I get this message: "An error occurred while opening the document. Please try again." (see screenshot). Clicking "Refresh" results in the same error. Help! I have 2 projects I need to edit. They're only 14 days old.

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A

Abhi.G @ ADBE

Adobe Employee

Hi,

Sorry to hear you are running into this issue. Could you share the URL of one the files (from the browser's address bar) that won't open?

Thanks

Abhi G

A

ArtDirector123Author

Known Participant

Hi Abhi,

Thank you for your help! I would love to, but now my file is gone. How do I get that back? I'm so confused as to what's going on with this, and I really need that file back.

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