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Participant
July 25, 2025
Question

Adobe express won’t download

  • July 25, 2025
  • 1 reply
  • 73 views

Adobe express won't download video and just gets stuck in loop showing 0% complete - preparing download ???? 

1 reply

Amitej S
Community Manager
Community Manager
July 25, 2025

Hey @nigelj3409585, Welcome to our Adobe Express community! 

 

Sorry to hear you're running into this, it shouldn't be happening! Can you let us know if all file types (PNG, PDF and JGP) also fail to download for you, or if it's this specific file/project failing to download too? That’ll help us narrow down whether it’s file-specific or something broader.

You may also want to try using a private/incognito browser window or a different browser (like Chrome or Firefox) once to see if that makes any difference.

 

Let us know how it goes, we are here to help!

 

Best!

Amitej