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L
Luis24524760vw0r
Participant
November 24, 2022
Answered

Adobe expresse not working?

  • November 24, 2022
  • 5 replies
  • 2219 views

Hello Comunity! Been trying to use it for two days and is not loading up. If it loads up its the home page and after that it freezes. Ive been using it on windows explorer and never had any issues. I tried using chrome but Im having the same problem. Anyone here has any ideas?

ok, it jus loaded up. But now all my projects are gone 😞   And yes I am logged in.

 

Thanks!

 

- Luis

    This topic has been closed for replies.
    Correct answer LSotoiMages

    So I fugured ou that I was using it with different emails. I was logging in with the wrong email. Thats why all my projects were gone. Make sure you log in with your adobe ID if you have multiple emails. The troubleshooting stopped and was not freezing anymore after a few minutes. This was a while ago. I have been using the platform today with no trouble. Good luck!

    5 replies

    H
    Hasnain37716369xzer
    Participant
    May 29, 2024

    adobe express not working

    A
    Arjun33893841qasm
    Participant
    November 28, 2023

    Not working

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    December 1, 2023

    Hey @Arjun33893841qasm, can you provide more info on whats not working for you in Adobe Express?

    A
    allia304705005kqb
    Participant
    June 15, 2023

    If you're encountering problems with Adobe Express, I recommend the following steps to troubleshoot the issue:

    1. Check for updates: Ensure that you have the latest version of Adobe Express installed on your device. Sometimes, updating the software can resolve compatibility issues or bugs.

    2. Restart the application: Close Adobe Express and relaunch it. A simple restart can often fix minor glitches.

    3. Clear cache and temporary files: In some cases, accumulated cache or temporary files can cause issues with the application. Clearing these files may help resolve the problem. The steps for clearing cache may vary depending on your device and operating system.

    R
    rjirik
    Participant
    June 14, 2023

    Did you ever find a fix for this?  I'm having the same problem on Chrome.  It only seems to be on my desktop, not my ipad.  

      L
      LSotoiMagesCorrect answer
      Participant
      June 14, 2023

      So I fugured ou that I was using it with different emails. I was logging in with the wrong email. Thats why all my projects were gone. Make sure you log in with your adobe ID if you have multiple emails. The troubleshooting stopped and was not freezing anymore after a few minutes. This was a while ago. I have been using the platform today with no trouble. Good luck!

        Henrik Heigl
        Community Expert
        Henrik HeiglCommunity Expert
        Community Expert
        November 24, 2022

        Hi,

         

        just to check all possibilities can you try another Browser like Mozilla Firefox or google Chrome?! Sometimes some websites works better in the other browser. Hope that helps.

         

        regards,Henrik
        L
        LSotoiMages
        Participant
        June 14, 2023

        Seems like I was loging in with google and I was on a session with a different email. Thats why all my project were gone. Thank you!

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