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Silicon Pixel Glassworks
Inspiring
Oct 4, 2026 12:00 PM UTC
Question

Adobe Illustrator import hosed. Adobe bug report page blank!

WTF is going on?

Haven’t used express for a couple of weeks - tried adding any of my existing Illustrator logos and graphics from the brands panel which all worked perfectly before - now their fonts briefly show and then go invisible/disappear. ANY illustrator file shows the same issue. I checked fonts - they’re installed and available. Checked Chrome, Firefox and edge - all show the same problem. I then tried placing the illustrator file and Express recognises it as a PDF and wants to open it as a separate page - nope, I want to graphic on my existing page. 

 

Oh, then I tried import from file - Simple file but the graphics are corrupted, tiny, pixelated and fonts don’t render correctly.

 

Seems like Illustrator import/support is just broken!

 

What’s worse, I tried to raise a bug report and the Adobe bug report page after creating a new bug report is blank (on multiple browsers too).

 

Sigh, Adobe, you’re making my life so difficult.

    4 replies

    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    Oct 6, 2026 11:54 PM UTC

    Hey ​@Silicon Pixel Glassworks - the Express team was able to push a fix through for the issue with Illustrator import, can you try again for me?

    For the first part, the Brands issue, can you get me a screen recording?

    (The community platform has also fixed the blank bug report page as well - sorry you got caught with both bugs!!) 

    Rose

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    Silicon Pixel GlassworksAuthor
    Inspiring
    Oct 7, 2026 10:01 AM UTC

    Hi Rose,

    The Illustrator import via add content seems to work - the file shows a highly pixelated view and then after several seconds, appears correctly. I presume this is a file import conversion or view optimisation happening.

    The brands import doesn’t work - the low quality preview shows ok but then it disappears as it redraws

    Screen recording

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    Paul.
    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    Oct 7, 2026 7:58 PM UTC

    Hi ​@Silicon Pixel Glassworks,

    Thanks for the recording - I found a related known issue that may match what you're seeing... quick question: in the Illustrator file you're uploading to the Brands panel, are the images linked (placed from an external file) or embedded directly in the .ai file?

    The reason I ask: there's a known limitation where .ai files with linked/placed images can show a low-res preview and have rendering issues in Brand Kit. If that's the case, the workaround in the meantime is to either embed the images directly in Illustrator before uploading, or upload the original image assets to your Brand Kit separately.

    Let me know and I'll make sure the right info gets to the team!

    Rose

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    N8.
    Community Expert
    N8.Community Expert
    Oct 5, 2026 6:48 PM UTC

    this has been escalated 
    Nate

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