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Melodic_Cadencefa99
Participant
Oct 14, 2026 5:41 AM UTC
Answered

Adobe Micro credential Submission Upload Failing

I am currently trying to submit the final assignment for the Data Storytelling micro credential as it is a required grade for one of my courses at my university; however, for some reason the upload has failed every single time and it states the document must be a PDF, under 1 MB, and have a title below 255 characters. I have tried multiple times in different browsers, shortened the name well below even 100 characters, and checked that my file is only 375 KB (it’s a direct PDF from Adobe where I pasted my share link anyway): yet I have still no successful submission. Is there some issue on Adobe’s end or is something else wrong that I may be missing? 

Thanks,
DK

    Melodic_Cadencefa99Correct answer
    Participant
    Oct 16, 2026 3:14 AM UTC

    Hello Rose DV! Thank you for your response and advice ^-^. I went ahead and sent an email to skillbadges@adobe.com with my PDF so hopefully they will also look into it, and I can get some sort of reply. I tried looking into the correct support contact and I believe that was the right email address as I could not find the general Adobe Support (I might be lacking in my technology literacy T_T). Let me know if you did find anything else but in the meantime, I will wait for an email reply form them! Again, thanks so much. 

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    5 replies

    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    Oct 14, 2026 10:34 PM UTC

    Hi ​@Melodic_Cadencefa99,

    Since this relates to an Adobe Digital Academy submission rather than Adobe Express itself, the best option is to contact the Adobe Education team through the micro-credential support resources associated with your credential program.

    If you're unable to locate the correct support contact, please reach out to Adobe Support directly via https://helpx.adobe.com/contact.html and let them know you're experiencing an issue with an Adobe Micro-Credential submission upload. Adobe Support can help route your case to the appropriate team.

    I am also doing some digging on my side to see if there's a more direct contact for support for this course and will update here if I find anything!

    Rose

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    Melodic_Cadencefa99AuthorCorrect answer
    Participant
    Oct 16, 2026 3:14 AM UTC

    Hello Rose DV! Thank you for your response and advice ^-^. I went ahead and sent an email to skillbadges@adobe.com with my PDF so hopefully they will also look into it, and I can get some sort of reply. I tried looking into the correct support contact and I believe that was the right email address as I could not find the general Adobe Support (I might be lacking in my technology literacy T_T). Let me know if you did find anything else but in the meantime, I will wait for an email reply form them! Again, thanks so much. 

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    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    Oct 20, 2026 9:49 PM UTC

    That’s also the email I found internally, so I think that’s the right place!!

    Rose

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