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sij42147235
Participant
Nov 25, 2020 4:05 PM UTC
Question

Adobe Spark video published links broken

I've got about 100 Adobe Spark videos on my website all published, but the links (previously working fine) have all just stopped working! In a panic as it is really messing up the website and I'm not sure what has happened!

 

Any suggestions? Here is an example link which has been published but doesn't show up any more... https://spark.adobe.com/video/ckQNAHS2UDvjB

 

Help gratefully received!

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11 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
Jul 13, 2022 2:47 PM UTC

Spark has been renamed to Express

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alejandrogg
Participant
Nov 25, 2020 7:11 PM UTC

Same problem

 

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Wichai5CDC
Participant
Jul 13, 2022 3:54 AM UTC

Has anyone found a solution to this? Having the same problem now and the Virtual Assistant is of no help.

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Yusuf5FA1
Participating Frequently
Nov 25, 2020 4:22 PM UTC

I am having the same problem! Did you figure out what is going on?

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sij42147235Author
Participant
Nov 25, 2020 4:27 PM UTC

No, I wonder if it's a system-wide thing. I just tried to republish a video as a test and it wouldn't let me...

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Yusuf5FA1
Participating Frequently
Nov 25, 2020 4:29 PM UTC

Same here, I am getting an "Oops try again later" 😕😕

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John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
Nov 25, 2020 4:13 PM UTC

You need to go here for Spark help https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark
-the above link has a full page of over 90 links for help articles
-also https://community.adobe.com/t5/get-started/adobe-spark-helpful-resources/td-p/11003736?page=1
-also https://fonts.adobe.com/collections/spark-font-pack
-also https://blog.adobespark.com/2019/06/10/stand-out-with-sparks-new-premium-templates/

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sij42147235Author
Participant
Nov 25, 2020 4:28 PM UTC

I've tried the zendesk, it's not helpful in this situation as this isn't a user-side issue. It doesn't have anything on what happens when links break, and the contact button on the contact page doesn't work. This forum is the best option at the moment!

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