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DANIELLE276366357k3c
Participant
Feb 15, 2023 2:15 PM UTC
Question

Adobe Stock Photos

I have a premium account through my school.  Whenever I try to use a photo from the Adobe Stock Photos, it says failed to license one or more images.  Do we not have access to those photos with an education account?  I am able to find free photos in Spark Video and Spark Page. It works on my laptop, but not on the app on my iPad.

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2 replies

Lyn_D
Lyn_D
Inspiring
Feb 17, 2023 12:43 PM UTC

Hi @DANIELLE276366357k3c,

 

Thank you for reaching out, and we're sorry that your having trouble using the premium stock images.

Have you tried reinstalling the app? If that doesn't fix the issue, please let us know we're here to help.

 

Many Thanks,

~Lyn 🙂

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Lyn_D
Lyn_D
Inspiring
Mar 1, 2023 1:59 PM UTC

Hi @DANIELLE276366357k3c ,

 

Just checking in to see if reinstalling the app managed to fix your problem.

We're here to help and looking forward to hearing from you.

 

Many Thanks,

Lyn 🙂

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