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mikee8070525
November 21, 2025
Question

Adobe upgrade

  • November 21, 2025
  • 1 reply
  • 105 views

I tried to upgrade to Adobe Pro, using the 7 day free trial. I waited over an hour for the upgrade to activate and it never did. So, I canceled the free trial. Your product doesn;t work and is way too expensive. It's a shame becuase you seem to have a monopoly on this kind of software. I need to be able to edit a PDF and I can't becua the upgrade never installed. ANd I tried everything your website suggested; unistalled, used the cleaner too, etc. Nothing worked! 

Very dissatisfied!

1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
November 21, 2025

 

Hi @mikee8070525, Thanks for reaching out! Sorry to hear about the trouble you ran into; that definitely shouldn't be happening. Can you please confirm he application you're referring to and also share the device details you're working on? It will help us investigate and help you more effectively. 

Best!

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
November 21, 2025

 

@mikee8070525 

 

You posted to the Adobe Express forum, and Adobe Express does not have a Pro version. It does have a Premium version. Are you trying to use Adobe Acrobat Pro for editing PDFs? Let us know and we will be happy to move your post.

 

Was it one PDF that you could not open or all PDFs?

 

When you tried to upgrade, what were you using before?

 

We also need your OS and version so we can better assist.

 

.Jane

 

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