Airtel 1-Year Promo linked to incorrect email address during redirect loop

Question

Hi Adobe Team,

I am an Airtel broadband user in India and I recently tried to redeem my bundled 12-Month Adobe Express Premium subscription benefit via the Airtel Thanks App.

Unfortunately, during the redirection and account authorization process, the system accidentally mapped the redemption token to an incorrect email address that I do not own or have access to.

The Airtel Thanks app currently shows the benefit as "Active," but my actual Adobe ID is stuck on the free tier. I have already spoken to Airtel Support, and they confirmed they cannot revoke or reset the voucher from their end. Adobe Chat Support just directed me to this forum so a backend community manager can assist with manual synchronization.

Could a Community Manager please help me unlink the token from the wrong email address and manually apply the Premium status to my correct Adobe ID? I am ready to provide my Airtel mobile number and correct Adobe ID via private message.

@Rose DV @Tarun Saini @Abhishek Rao

Thank you!

Priyanka Mishra · Answer

Update: I just finished speaking with a floor supervisor from the Adobe Billing Department. They confirmed they cannot modify the partner-managed subscription from their interface and directed me to provide my case details here for a backend engineering override.

Official Adobe Case ID: ADB-45561891-K7D5

Department: Billing Support

I am waiting for an Adobe Community Manager to review this thread so I can securely share my Airtel mobile number and correct Adobe ID via private message.

@Amitej S

Thank you!

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