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Eccentric_Rocket14bf
Participant
August 10, 2026
Question

Airtel Adobe premium is not being activated

  • August 10, 2026
  • 1 reply
  • 14 views

I'm redeeming the 12-month Adobe Express Premium benefit through Airtel India.

I created a new Adobe ID specifically for this offer and its country is set to India. The activation flow from Airtel reaches Adobe, but Adobe says the activation code is from a country/region that doesn't match my Adobe ID.

Please check the contact me for the phone number associated with my Airtel offer and manually resolve this issue🙏 .

    1 reply

    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    August 10, 2026

    Hi ​@Eccentric_Rocket14bf, thanks for the detail, this looks like the same activation mismatch other Airtel users have been running into, and we're actively tracking it.

    To help us look into your specific case, could you send us a private message with:

    • The phone number associated with your Airtel offer
    • The Adobe ID email you created for this offer

    Please don't post that information here publicly, a DM keeps it secure. Once we have those details, we can look into resolving the mismatch on our end.

    Rose

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