Participant

Question

Airtel user: Unable to redeem LinkedIn Premium benefit — "Not eligible / select regions" error

Forum|Forum|22 days ago
May 29, 2026
56 replies
1259 views

Hi @Rose DV @Tarun Saini

I'm getting the error "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions." when trying to redeem the 3 free months of LinkedIn Premium from my Adobe benefits page.

Adobe Express member since 2026
Never had LinkedIn Premium, not even a free trial
Adobe benefits page shows the offer as redeemable for me
Based in India

Could you please help resolve this?

Rocky_Rakesh

Participant

Hi @Tarun Saini @jane-e @Rose DV,
I have an active Adobe Express Premium subscription through the Airtel India promotion. My account is in good standing and I have never used LinkedIn Premium before. However, the LinkedIn 3-month perk link is throwing a region/eligibility error. Please escalate this to have my redemption token manually reset or to issue a fresh activation link.

Rocky_Rakesh

Participant

I have created a Case ADB-45811316-W9Z7 as well for the same. Please check and do the needful. Thank you

INVAD3R

Participant

I dont see any offer related to linkedin in benefits sections.
Is it removed or what?

jane-e

Community Expert

@INVAD3R

Where are you looking? I see it here:

https://www.adobe.com/creativecloud/perks.html

Jane

dungeon_123

Participant

Hi @Rose DV @Tarun Saini
I'm too getting the error "You are not eligible for this promotion.”

I check all the TnC you have mentioned in https://community.adobe.com/announcements-327/faq-adobe-express-x-linkedin-premium-3-free-months-offer-1561646 and I’m supposed to be eligible for the offer.

A Creative Cloud Enterprise or Express Free user: I’m a Adobe Express Premium User
A previous LinkedIn Premium free trial redeemer (any tier, any time): Never redeemed any Linekdin Premium trial before.
A paid LinkedIn Premium subscriber within the last 12 months: Never been a paid subscriber of Linkedin Premium
And my linkedin account is much older than 4 weeks

Tarun Saini

Community Manager

Hi @dungeon_123,

Thanks for all the information. Are you still experiencing this issue?

Regards.

Tarun

Rahul_linkedin_user

Participant

I am seeing the same exact issue. Do we have any resolution please?

jane-e

Community Expert

@Rahul_linkedin_user

Hi Rahul LinkedIn User, please include whether or not you have ever tried or subscribed to LinkedIn Premium and which region you are from.

Jane

jane-e

Community Expert

@Harshkansal wrote: “it will really helpful if this process can speedup from your end”

There’s a good chance that the issue is at LinkedIn’s end, and not Adobe’s.

Jane

Rose DV

Community Manager

Yes, at this time, all Airtel users using their Adobe Express Premium offer pass Adobe’s eligibility checks - we are working with LinkedIn on their eligibility requirements. It is a conversation we are having and we know the wait is long, but know that we are working on it diligently with them!

Rose

Harsh3010

Participant

For how much time we have

Tarun Saini

Community Manager

Hi Everyone,

Thanks for your patience. Our team is working with the LinkedIn team to investigate this issue. I’ll keep you posted once there is an update.

Regards,

Tarun

Harsh3010

Participant

For how much time we have to wait more this issue has came from 2 to 3 weeks before please resolve the issue fast

Amruth Y

Participant

My account is 4 + years old and I haven't used free trail too still promo doesn't work please look into this issue

akxh_5Author

Participant

Hey @Tarun Saini , my account is over 3 years old. But it still has the same issue. Could you give some other resolution ?

Tarun Saini

Community Manager

Hi Everyone,

We appreciate your patience while waiting for our response. To be eligible for this offer, your LinkedIn account needs to be at least 4 weeks old. If you’ve recently created your account, we recommend checking back after 4 weeks to redeem the benefit.

For more information, you can definitely check the FAQ here- https://community.adobe.com/announcements%2D327/faq%2Dadobe%2Dexpress%2Dx%2Dlinkedin%2Dpremium%2D3%2Dfree%2Dmonths%2Doffer%2D1561646

Please let us know if you have any other questions—we’re happy to help!

Regards,
Tarun

NotMrEdit

Participant

My account is over 6 months old, still that issue occurred to me. Why is it happening to me then? I assure you that I haven't taken linkedin premium till now.

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