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Airtel user: Unable to redeem LinkedIn Premium benefit — "Not eligible / select regions" error

Forum|Forum|2 months ago
May 29, 2026
106 replies
2546 views

Hi @Rose DV @Tarun Saini

I'm getting the error "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions." when trying to redeem the 3 free months of LinkedIn Premium from my Adobe benefits page.

Adobe Express member since 2026
Never had LinkedIn Premium, not even a free trial
Adobe benefits page shows the offer as redeemable for me
Based in India

Could you please help resolve this?

Correct answer Rose DV

Update: LinkedIn Premium offer eligibility issues

Thanks to everyone who's reached out about trouble redeeming the LinkedIn Premium offer. We've been in contact with LinkedIn's team to get you a path forward.

If you've passed Adobe's eligibility checks but are still unable to redeem the offer, please contact LinkedIn support directly here: https://www.linkedin.com/help/linkedin/solve

Their support team will be able to look into your specific account and explain what's preventing access to the offer, since that part of the process is on LinkedIn's side rather than Adobe's.

If you're still stuck after reaching out to LinkedIn, let us know here and we'll help however we can.

Rose

Rose DV

Correct answer

Community Manager

Update: LinkedIn Premium offer eligibility issues

Thanks to everyone who's reached out about trouble redeeming the LinkedIn Premium offer. We've been in contact with LinkedIn's team to get you a path forward.

If you've passed Adobe's eligibility checks but are still unable to redeem the offer, please contact LinkedIn support directly here: https://www.linkedin.com/help/linkedin/solve

Their support team will be able to look into your specific account and explain what's preventing access to the offer, since that part of the process is on LinkedIn's side rather than Adobe's.

If you're still stuck after reaching out to LinkedIn, let us know here and we'll help however we can.

Rose

LaMelodiousseAishwarya

Participant

I'm getting the error "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions." when trying to redeem the 3 free months of LinkedIn Premium from my Adobe benefits page.

Mohammed+Maaz+K

Participant

@Tarun Saini @Rose DV Im also getting same issue. Please lookinto it.

M

meetvivek

Participant

Hi @Rose DV @Tarun Saini @jane-e

I am also facing the same issue as an Airtel India Adobe Express Premium user.

My details:

Plan: Adobe Express Premium via Airtel India (12 month bundle)
Error: "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions."
I have NEVER had LinkedIn Premium before, not even a free trial and my linkedIn account 7 years old
I am clicking the link directly from MY Adobe benefits page at adobe.com/benefit

Tarun Saini

Community Manager

Hi @meetvivek @Jaypal Rathod @Carlos36584949rkoh,

Thanks for reaching out! Did you fill this form LinkedIn Premium Benefit Redemption Issue Form, if not, please fill it out so the our team will be able to investigate further.

Regards,

Tarun

M

meetvivek

Participant

Hi @Tarun Saini,

The issue has been resolved now. Thank you for your support and assistance!

J

Jaypal Rathod

Participant

I'm getting the error "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions." when trying to redeem the 3 free months of LinkedIn Premium from my Adobe benefits page.

Adobe Express member since 2026
Never had LinkedIn Premium, not even a free trial
Adobe benefits page shows the offer as redeemable for me
Based in India

Could you please help resolve this? @Rose DV @Tarun Saini

C

Carlos36584949rkoh

Participant

Estou enfrentando o mesmo problema relatado por outros usuários. Ao tentar resgatar os 3 meses gratuitos do LinkedIn Premium através da minha página de benefícios da Adobe, recebo a mensagem de erro: "Você não é elegível para esta promoção. Esta promoção é limitada a usuários elegíveis do LinkedIn e está disponível apenas em regiões selecionadas." Gostaria de registrar as informações da minha conta para análise: Status da conta: Membro do Adobe Express (assinatura ativa). Histórico no LinkedIn: Nunca tive LinkedIn Premium, nem mesmo utilizei períodos de teste gratuito anteriormente. Status da oferta: A página de benefícios da Adobe (adobe.com/benefits) apresenta a oferta como disponível para resgate. Localização: Brasil. Poderiam me orientar sobre como proceder ou se existe algum formulário de resgate que eu deva preencher para solucionar

good job

Kartik33847971gwu6

Participant

Hi @Rose DV @Tarun Saini @jane-e

I am also facing the same issue as an Airtel India Adobe Express Premium user.

My details:

Plan: Adobe Express Premium via Airtel India (12 month bundle)
Error: "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions."
I have NEVER had LinkedIn Premium before, not even a free trial and my linkedIn account 2 years old
I am clicking the link directly from MY Adobe benefits page at adobe.com/benefits

Rose DV

Community Manager

Please fill out this form if you haven’t already @Kartik33847971gwu6 !

LinkedIn Premium Benefit Redemption Issue Form

Kartik33847971gwu6

Participant

I already fill it @Rose DV

Rose DV

Community Manager

Hi everyone! 👋

Thanks so much for your patience while we work through this. To help us investigate and escalate your case to the LinkedIn team, if you are still experiencing issues with redemption, please fill out this short form with your details:

📋 LinkedIn Premium Benefit Redemption Issue Form

Once we have your information, we'll follow up as soon as we have an update. We appreciate your patience!

Rose

P.S. if your issue has been solved, and you’ve been tagged, let us know if you’re all set! Feel free to ignore the form!

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sn0wwy

Participant

Hello,

I am facing an issue with the Adobe Express Premium subscription provided through my Airtel (India) mobile plan bundle.

In my Airtel Thanks application, the Adobe Express Premium benefit is listed as fully "Active." However, when I sign into Adobe Express using my Adobe ID, my account is still showing as being on the "Free Tier" with no premium access.

Could an Adobe staff member or Community Manager please help me manually synchronize my account? I am ready to provide my Airtel registered mobile number and Adobe ID via private message.

Thank you!

chiragyadav

Participant

Hi @Rose DV @Tarun Saini. I am an active Adobe Express Premium user via the Airtel India partnership. Whenever I try to click the 3 months LinkedIn Premium offer, the site completely glitches and redirects me to the generic Creative Cloud 'All Apps' page instead of the reward screen. Could you please look into my account backend and send me a working manual redemption link/code via DM? Thank you!

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