All Design Assets in Adobe Express have Exclamation Marks in Red Triangles

Forum|Forum|6 months ago
July 29, 2025
14 replies
673 views

Hello, I am having a problem with using the design assets in Adobe Express. Everytime I place down an image it eventually has an exclamation mark in a red triangle hovering above it. I've tried increasing the scale, decreasing the scale, deleting and readding. Nothing seems to work and there is no additional information provided in the application. Any help would be greatly appreciated.

I do have a premium account and this problem happens with the free assets as well. When I try to download the file to print it says "We're working on your file. It'll be ready to download soon". It has said this for over a week now.

Correct answer lauren_9184

I am on a work network and our IT preson had to go in and mess with a bunch of settings until it worked. Unfortunately I don't know what he had to change in order to get it to work.

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Abhi.G @ ADBE

Adobe Employee

Thanks for confiming, @lauren_9184. I do see related errors in your logs (failure to download the full resolution Stock images/assets). I assume this started happening recently? Did something about your network change, or did you install a new browser extension, ad-blocker etc.?

Abhi G

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lauren_9184Author

Inspiring

@Abhi.G @ ADBE Everything except text. Everything in the Elements tab when added to any project, has this problem.

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Abhi.G @ ADBE

Adobe Employee

Hi @lauren_9184

Is this specifically happening for design assets? What about other Stock assets from the Media panel?

Thanks

Abhi G