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Angelic_Wizard67f7
Participant
Nov 2, 2026 12:06 AM UTC
Answered

All my projects are GONE

I have an account through my school email. I logged in earlier this semester without any issues, but now that I have a deadline approaching, I logged in to finalize my portfolio, yet all of my work is gone. Years of work vanished. Nothing in “My Stuff” or “Projects” or even the deleted folder. I need recovery FAST. Please help!!!!

      Rose DV
      Rose DVCorrect answer
      Community Manager
      Nov 2, 2026 10:09 PM UTC

      Hey ​@Angelic_Wizard67f7,

      I’m sorry you’re dealing with this right before a deadline. Since you’re using a school account, please first make sure you’re signed into the correct Adobe profile. An Education profile mismatch can prevent your projects from appearing in Adobe Express. See: Profile mismatch in Adobe Express.

      Since your projects aren’t appearing in Projects or Deleted, I’d also contact Adobe Customer Care directly so they can investigate the account: Contact Adobe Customer Care. Adobe’s support page provides the option to contact an agent after signing in. (You should be able to ask to speak to an advisor after briefly describing your issue to the virtual assistant.)

      If the chat doesn’t open, please disable pop-up blockers and accept Adobe cookies, or try opening the support page from another browser/device.

      Rose

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      2 replies

      Rose DV
      Community Manager
      Rose DVCommunity ManagerCorrect answer
      Community Manager
      Nov 2, 2026 10:09 PM UTC

      Hey ​@Angelic_Wizard67f7,

      I’m sorry you’re dealing with this right before a deadline. Since you’re using a school account, please first make sure you’re signed into the correct Adobe profile. An Education profile mismatch can prevent your projects from appearing in Adobe Express. See: Profile mismatch in Adobe Express.

      Since your projects aren’t appearing in Projects or Deleted, I’d also contact Adobe Customer Care directly so they can investigate the account: Contact Adobe Customer Care. Adobe’s support page provides the option to contact an agent after signing in. (You should be able to ask to speak to an advisor after briefly describing your issue to the virtual assistant.)

      If the chat doesn’t open, please disable pop-up blockers and accept Adobe cookies, or try opening the support page from another browser/device.

      Rose

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      Angelic_Wizard67f7Author
      Participant
      Nov 2, 2026 10:55 PM UTC

      Thank you for the help. I have discovered that my school did not renew the license and failed to let students know. No fault of Adobe.

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