All my projects disappeared from Adobe Express

Forum|Forum|2 years ago
May 22, 2023
2 replies
1433 views

Dear all,

I don't know how to reach you other than through this chat. All my projects have disappeared from my account. Any idea what happened?

Thanks so much for a response.

Best wishes,

Nicola

Problem or error

R

Richard J.30397750csx3

Participant

I lost all my projects too. I signed out and signed back in. Once with google email and once using Facebook. All but two new projects are gone. This is the sort of thing that makes me want to go back to Canva.

thejanebradbury

Community Expert

You will always need to use the same method or email address when logging in. If you use a social login and that is Facebook, always use Facebook. Suddenly using a Google email will not be associated with your account or your work.

David__B

Adobe Employee

Hi @Nicola29999677vy1l

This typically happens because you are logging into Adobe Express in a different way than you had previously when the projects appeared. It could be because you logged in with a different email address or logged in through another platform like Google, Facebook or an Apple ID.

Please test these and let us know if this helped.

- Dave