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talented_shape3350
Participant
October 7, 2025
Question

All of a sudden all of my projects in Adobe Express have disappeared. HELP

  • October 7, 2025
  • 4 replies
  • 183 views

All project are gone. seemed to go missing during an update. Years worth of stuff. I checked everywhere in "my stuff". PLEASE HELP

    This topic has been closed for replies.

    4 replies

    A
    Community Manager
    Abhi-GCommunity Manager
    Community Manager
    March 27, 2026

    Hi,

    This should be fixed now, but let us know if you continue to see issues.

     

    Thanks,

    Abhi G

    A
    Community Manager
    Abhi-GCommunity Manager
    Community Manager
    March 26, 2026

    Hi, we are actively working on fixing the outage you are seeing. Thanks for your patience.

    Abhi G

    B
    BRiggsSF
    Participating Frequently
    March 27, 2026

    I am having similar problems. Some of my files will load, while others will not. And I don’t seem to be able to edit and save on the files that I can open.

    5280Devs
    5280Devs
    Participant
    March 26, 2026

    This exact same thing happened to me today. I’m 100% in the correct adobe ID and account (I only have one, same login I’ve used for years). Absolutely zero has changed on my end since yesterday and I was working on my projects no issue. Today, everything under my Adobe Express account is gone with a “Something went wrong” unhelpful message. I’ve refreshed, logged out and back in, cleared cache and cookies, rebooted browser, all of the things but nothing gives. I’ll repeat - nothing has changed on my end and this was working fine yesterday, today everything is gone.

     

    Jus to be sure I’m clear, I have already tried theses as suggested below:

    “Please ensure you are using the correct Adobe ID when signing in to your account. Also, make sure you are choosing the correct profile.”

    “Please try logging out and back in, clearing your browser cache”

     

    Here’s a screen recording of the issue: https://www.awesomescreenshot.com/video/50856884?key=a5b8279cc0be792e8ad82537eda6f1da

     

     What’s broken and how to fix it?

    5280Devs | Where Metaphysical and Holistic Dreams Meet Digital Reality.
    B
    BRiggsSF
    Participating Frequently
    March 27, 2026

    This is the same message that I am getting, and I am using the correct Adobe ID and profile.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    October 7, 2025

    Hi @talented_shape3350,

     

    Thanks for reaching out! we're sorry to hear about this. Please ensure you are using the correct Adobe ID when signing in to your account. Also, make sure you are choosing the correct profile.

     

    Check this article for more info- https://adobe.ly/46XPtNo 

     

    Regards,

    Tarun

    T
    talented_shape3350Author
    Participant
    October 7, 2025

    I've tried everything.  I'm in the right account and only have 1 profile.  All projects were there 3 days ago. 

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    October 8, 2025

    Hi @talented_shape3350,

     

    I’m really sorry your projects have disappeared – I understand how frustrating this must be. Please try logging out and back in, clearing your browser cache (if on web), or reinstalling the app (if on mobile). Could you also share your platform, app version, and any error messages? Screenshots or screen recordings?


    ^MM

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