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wd_40
wd_40
Participant
Sep 15, 2022 2:36 PM UTC
Question

android AE app asked to sign in each time

Hi, I'm presuming since an update, but my Android app for Adobe express, which I use daily, asks me to sign in every day using the authenticator app.

 

It used to do it maybe once a fortnight, or less, and I know this is necessary if you e used other devices or had updates etc.

 

But it does it every day now, and while yes a first world problem, it is irritating to do when you e just had a "great idea".

 

Is anyone else getting this, or had this as an issue or know of a resolution?

 

Thanks in advance.

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    1 reply

    Community Manager
    Manmeet2016Community Manager
    Community Manager
    Sep 16, 2022 4:08 PM UTC

    Hi @wd_40 

     

    Thank you for reporting. We understand your concern. We are aware of this issue, and our experts are working on it to get this resolved. However, we do not have a specific time to resolve the issue. We are keeping an eye on it and will share the update as soon as we hear from the concerned team. Till then, thank you so much for your patience in resolving this issue.  

     

    Thanks

    Manmeet

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