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Inspiring
August 30, 2022
Question

App crash when select brand

  • August 30, 2022
  • 1 reply
  • 619 views

Hi, iam a happy paid user of Adobe CC. When is use my Adobe Express APP on my Android phone everyting works great BUT when is want to switch BRAND i see in a second the screen where i can select my brands but if i click a brand the app close.

I also see a spelling error.  Wechseln?  Its not a dutch word. Maybe Wisselen it have to be.

Please fix this Adobe so i can switch BRANDS. Thanx.

And don't come up with standard answers like reinstall the app or turn your phone on and off or log off and login. I think the average adobe user is capable of doing this.

Specs

Adobe Express Version 8.3.0

Samsung S21 5G SM-G991B/DS
Version One Ui 4.1
Android 12
Google Play systeemupdate = 1 juli 2022

This topic has been closed for replies.

1 reply

Adobe Employee
September 2, 2022

Hi DutchAlex,

I am sorry you're running into a crash when trying to switch.

 

  •  Does it crash when switching to any brand? Or just certain brands?
  • Have you tried switching brands on the web and does it work there?
  • Can you PM me your Adobe account email so that I can look into why it might be crashing for you and maybe figure out a workaround until we can get a proper fix for the issue you're seeing?

 

Also, I will pass along the translation feedback to our localization team. 

 

Thanks,

Matthew Johnson,

Express Engineering

DutchAlexAuthor
Inspiring
September 2, 2022

Hi, thanx for the reply.

- All brands make a crash.
- On web i can switch, there is no problem.
- I will PM you, but first verify that you are realy work for Adobe. You have only 1 post!

Greets

DutchAlexAuthor
Inspiring
September 12, 2022

Are you there? I dont get any answer. Thanx.