App crashing when editing a layer

Question

Hello there. Recently I’m experiencing this issue where the app crashes once I touch any frame(layer) of the flier when editing. Would there be any way you can fix this? Thank you in advance.

Amitej S · Answer

Hey there,

Thanks for reaching out. Would you mind telling us the version of the Creative Cloud Express on your device, also could you share the OS version of the device? How much free space is available on your device. Have you tried reinstalling the app and restarting the device?

Please ensure you're working on the latest version of the creative cloud application?

We are here to help, just need some more info.

Regards,

Amitej

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