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s_8813
Participating Frequently
May 15, 2025
Question

App Destroyed

  • May 15, 2025
  • 1 reply
  • 540 views

Upgrading this app is going to do nothing but get me to unsubscribe. I cannot use it at all and worse it doesn't recognize that I am already a premium subscriber. I knew it when I saw the proposed upgrade a few months back and I wisely did not upgrade it. Now I have no choice.  I also can't export via email anymore which makes this app useless now. 

Why you would destroy this once great app is beyond me. 

    1 reply

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    May 15, 2025

    Hi 

    @s_8813

    ,

    I'm really sorry to hear about your experience — I completely understand how frustrating and disappointing this must be, especially when you're a premium subscriber who expects the app to just work as it should.

    We never intend for updates to negatively impact your workflow, and I’m truly sorry this one has caused such disruption. Your concerns are absolutely valid, and I’ve already shared your feedback with our product team.

     

    To better assist you, could you please let me know whether you're using an iOS or Android device? This will help us troubleshoot more accurately and work toward a solution. Also, if you're comfortable, feel free to send a direct message with the email linked to your account so we can look into the subscription and the email export issue right away.

     

    Regards,

    Tarun

      S
      s_8813Author
      Participating Frequently
      May 19, 2025

      I'm using iOS. 

      if it isn't working still after today I'm going to just cancel and look for something else

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