App issue

Forum|Forum|1 year ago
February 5, 2025
1 reply
286 views

i am having issues . The app was once working for me in December 2024 on my pixel fold . It now know longer works I don't understand. I have cleared cach, restarted phone . Etc and more and nothing changes please help

Tarun Saini

Community Manager

Hi

@Jossy Care

,

Welcome to the community! Please check this article which has a list of supported devices for Adobe Express- https://adobe.ly/4gtX88E

Regards,

Tarun

J

Jossy CareAuthor

Participant

Guys, I get this sent to me constantly.

Please understand the app has been working since December 2024...

It's updated.

It's been working in y Google Pixel Fold for a while year.

These lists do not help at all. The phone is fine it's the store that is saying it's not compatible.. but it once was

Amitej S

Community Manager

Hey @Jossy Care,

Are you able to use the web version of Adobe Express in the Google Chrome browser on your fold device?

If you have the app still installed, can you please confirm if/when you use Adobe Express on the single screen (folded) in the Pixel fold device? Does it work fine? If it does, can you unfold the device? This would result in a change in screen ratio, which might raise incompatibility issues; at this point, does the running Adobe Express app pop up any errors or crashes?

Please share your observations; we are here to help!

Best,

Amitej

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