Assets aren't being placed

Question

Using Chrome or MS Edge, I am having an issue where I am unable to place assets. It gives me a forever loading circle and then eventually says, "Can't place file" -- I have the premium version. This has been happening for over a month now and I'm starting to question why we're paying for premium and benefitting zero.

I've tried clearing cookies, switching laptops - nothing works other than adding my own.

Amitej S · Answer

Hey @amazing_image7517, Welcome to our Adobe Express Community!

This isn't the experience we'd want you to have. Please confirm if you were on a VPN or had an active firewall on the devices you worked on. Have you tried changing the internet connectivity to see if that makes any difference?

I'd also recommend you go through this community post once and follow the steps. This has also helped some users facing a similar issue: https://adobe.ly/3UD2tCp;

Share your observations with us; we are here to help.

Best!

Amitej

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