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TheStroup
Participant
Apr 20, 2022 4:10 PM UTC
Question

Assets disappear after adding them to project

I am working on a flyer in CC Express and every time I add an asset from the library provided by Adobe it shows up for a brief second and then disappears from my project. I am working from an iPad Pro (12.9-inch) (4th generation) iOS 15.4.1 Creative Cloud Express version 10.7.0

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    13 replies

    Premium_Paid_Subscriber
    Participant
    Dec 22, 2022 12:39 PM UTC

    This is TERRIBLE!!!!!!!!!!!!!!!! Maybe this is happening because Adobe is moving like CROOKS and CRIMINALS and someone decided to PUNISH THEM! How can a Fortune 500 company allow an error like this to happen and STILL RELEASE A PRODUCT THAT DOESN"T WORK. Maybe we need to boycott Adobe and CANCEL ALL PAID SUBSCRIPTIONS!!!! 

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    Premium_Paid_Subscriber
    Participant
    Dec 22, 2022 12:44 PM UTC

    Forget this. I just cancelled all my Adobe paid services and going back to Envato Elements. Great PRICES and most importantly it ACTUALLY WORKS! 

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    stephaniet70090019
    Participant
    May 7, 2022 5:58 PM UTC

    This is happening to me and stalled my project! Help.

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    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    May 11, 2022 2:05 PM UTC

    Hi all,

    @TheStroup @Adélle24125954b5ml @Jessica24146943ult9 @Lene24190921ar8a @stephaniet70090019 

     

    Please update the (iOS/Android) app as the Disappearance of Design Assets issue is resolved with the new version of Creative Cloud Express.

     

    Let us know if you're still having trouble with this issue.

     

    Regards,

    Amitej

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    That_Dude_Woody
    Participant
    Jul 8, 2022 8:48 PM UTC

    I am having this issue on the Windows desktop version as well.  Is there a fix? I cant find any updates for it.

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    Lene24190921ar8a
    Participant
    Apr 25, 2022 7:08 PM UTC

    Same issue here. I used ipad pro. But it works on the web-version. 

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    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    Apr 20, 2022 4:33 PM UTC

    Hi there,

     

    Thanks for bringing this to us, and sorry for the experience with the Creative Cloud Express. This shouldn't be happening. We could replicate the issue and shared it with our engineering team for review. Once we hear from them, we will update you. 

     

    Meanwhile, could you try and let us know if adding a Background, Shape or an image from your camera roll also gets undone.

     

    Also, as this release is just the beginning, we appreciate your patience and feedback to build this new app together!

     

    Regards,

    Amitej

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    Adélle24125954b5ml
    Participant
    Apr 20, 2022 6:52 PM UTC

    Also have the same issue from my iphone. Everything (Shapes, Background, Photo's) can be added to a project with the exception of random design elements. Some can be added and other appears either as an X or they appear briefly and then dissapear from the project.

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