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T
tylerr82171101
Participant
August 21, 2024
Answered

Audio desyncing after adding animated subtitles in Express

  • August 21, 2024
  • 3 replies
  • 268 views

Hi, when I review my original video, the audio is correctly synced, but when I review the audio after having subtitles added, it is out of sync. 

 

1. Adobe Express (Google Chrome Browser)

2. Windows 10

3. See above

4. The audio should not desync after uploading.

    Correct answer Tarun Saini

    Hi 

    @tylerr82171101

    ,

     

    Thanks for reaching out. Please let us know if you notice any specific point in the video where the audio starts to desync or if it is out of sync from the beginning. Have you tried previewing the video on a different browser or device to see if the issue persists? Does the issue occur with all videos when subtitles are added, or is it specific to this video?

     

    Try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference. Also, try clearing the browser's cache and cookies and let us know if that helps.

     

    Regards,

    Tarun

    3 replies

    F
    filosofia_mec�nica_5784
    Participant
    September 6, 2025

    I found a solution. Share it to google drive and download it from there. 

    Regards from BRAZIL

    F
    filosofia_mec�nica_5784
    Participant
    September 6, 2025

    Same here

    Tarun Saini
    Community Manager
    Tarun SainiCommunity ManagerCorrect answer
    Community Manager
    August 27, 2024

    Hi 

    @tylerr82171101

    ,

     

    Thanks for reaching out. Please let us know if you notice any specific point in the video where the audio starts to desync or if it is out of sync from the beginning. Have you tried previewing the video on a different browser or device to see if the issue persists? Does the issue occur with all videos when subtitles are added, or is it specific to this video?

     

    Try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference. Also, try clearing the browser's cache and cookies and let us know if that helps.

     

    Regards,

    Tarun

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