August 25 Express update broke share

Forum|Forum|3 years ago
August 31, 2022
1 reply
522 views

Android, with the August 25 Adobe Express update when I try to upload/share if I click on the three dots it will say "Preparing your project" and then it's as if I never clicked on the three dots.

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C

CCX2442520372vs

Participant

Hi there,

Thank you for reporting this. This should not be happening. Please confirm if you have tried any troubleshooting steps. If not, try reinstalling the app and turning it off and on the device. Please check on a different device if you get the same issue. Also, please confirm if you can work on a web app without any issues. Try these steps and write us back with any observations. Please do not forget to write the device details, including OS, Android/iOS, and the version. We will be looking forward to your response.

Thanks

Manmeet

I

IcarusjjAuthor

Participating Frequently

I've tried it on two different Android devices both a pixel phone and a Samsung tablet, same on both. I've also uninstalled and reinstalled and the did not make a difference as well as rebooting. The web app works fine. I can also share from Android Lightroom without trouble.

Phone is pixel 5a, Android 13

Tablet is Samsung Galaxy tab s7, Android 12.

M

Matt_M_Johnson

Adobe Employee

@Icarusjj We can reproduce this here and will be looking into a fix for this issue. In the mean-time, you should be able to workaround this issue, by choosing to save the post as an image and then open your photos/files/gallery app, find it in the Adobe Express folder and share it from there.

Thanks,

Matt

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